131Installation and Service Guide: Color Controller E-85
Troubleshooting
d Optional: To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.
e Optional: To include the native source file in the report, click Add +.
The native source file can be useful to include if the job does not process or print. However, it may exceed the
allowed size of the report. In this case, it may be useful to provide it separately.
5 Attach any additional related files to the report.
The job error report size can be up to 2GB. If the selections and attachments result in a report larger than 2GB, the
report must be reduced in order to be completed.
6 Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to technical
support.
7 Save the job error report.
System Logs
The E-85 provides the ability to download system logs that can be sent to the technical support for diagnostic purposes.
The logs are combined into a single, encrypted zip file, which does not contain any original job files.
To download the system logs
1 Access Configure.
2 Select Fiery Server > System Logs > Download.
3 Specify the location and save the system log file.
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