IQ 2000/5000 Installation Manual
Our Warranty
HelpOur Warranty
The following information summarizes the Electro-Craft “Returned Goods and Field Service
Policy,” which is available upon request from Rockwell Automation.
Defective Equipment
If you are unable to correct a problem, and the product is defective, you may return the unit to
your Electro-Craft distributor for repair or replacement.
There are no field serviceable parts in the drive, other than fuses and jumpers. If the drive fails,
the unit should be returned to the factory repair or replacement. To save unnecessary work and
repair charges, please verify that the drive unit is defective before returning it for repair.
Each Electro-Craft IQ 2000/5000 Positioning Drive Module is warranted against defects in mate-
rial and assembly. Limitations to warranty coverage are detailed in “Returned Goods and Field
Service Policy.” Products that have been modified by the customer, physically mishandled, or
otherwise abused through incorrect wiring, inappropriate settings, and so on, are exempt from
the warranty plan.
Return Procedure
To ensure accurate processing and prompt return of any Electro-Craft product, the following
procedure must be followed:
1. Call your Electro-Craft distributor to obtain a Return Material Authorization (RMA)
number. Do not return the drive or any other equipment without a valid RMA number.
Returns lacking a valid RMA number will not be accepted and will be returned to the
sender.
2. Pack the drive in the original shipping carton. Electro-Craft is not responsible or liable
for damage resulting from improper packaging or shipment.
3. Include a detailed description of the problem and any relevant information.
Repaired units are shipped via UPS Ground delivery. If another method of shipping is desired,
please indicate this when requesting the RMA number and include this information with the
returned unit.
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