Enterasys D2G124-12 - Getting Help

Getting Help
Enterasys D-Series Hardware Installation Guide xvii
Getting Help
ForadditionalsupportrelatedEnterasysequipmentorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:
•YourEnterasys Networksservicecontractnumber(ifapplicable)
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,
ifyouhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail support@enterasys.com
To expedite your message, please type [SWITCHING] in the subject
line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
techpubs@enterasys.com
To expedite your message, include the document Part Number in the Email message.