Epson ES-C380W - Solving Problems

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Solving Problems

Problems with the Scanner...........................................196

Problems when Preparing Network Scanning.............................198

Problems Starting Scanning..........................................200

Paper Feeding Problems............................................ 209

Scanned Image Problems............................................218

Uninstalling and Installing Applications.................................223

Main Page

Table of Contents2
About this Manual7
Introduction to the Manuals7
Marks and Symbols7
Descriptions Used in this Manual7
Operating System References7
Copyright8
Trademarks8
Important Instructions10
Safety Instructions11
Restrictions on Copying12
Advisories and Warnings for Using the Touchscreen12
Advisories and Warnings for Connecting to the Internet13
Protecting Your Personal Information13
Notes on the Administrator Password13
Initial Administrator Password13
Operations that Require the Administrator Password13
Changing the Administrator Password14
Resetting the Administrator Password14
Product Features15
Scanning Passports or Booklets16
Sending Scanned Images Simply by Operating the Touch Screen (Scan to Features)16
Supports Epson Smart Panel, an App for Smart Devices18
Notification of Dirt on the Glass Surface18
Useful Image Quality Adjustment Features19
Scanner Basics22
Part Names and Functions23
Inserting and Removing a USB Drive26
Inserting a USB Drive26
Removing a USB Drive26
Position of Scanner27
Control Panel28
Buttons and Lights28
Guide to the LCD Screen29
Registering Presets32
Information on Applications34
Application for Scanning from a Computer (Epson Scansmart)35
Application for Scanning from Smart Devices (Epson Smart Panel)35
Application for Updating Software and Firmware (EPSON Software Updater)35
Application for Configuring Scanner Operations (Web Config)36
Application for Setting up the Device on a Network (Epsonnet Config)38
Software for Managing Devices on the Network (Epson Device Admin)39
Application for Creating Driver Packages (Epsonnet Setupmanager)39
Application for Scanning Business Cards (Presto! Bizcard)39
Option Items and Consumables Information40
Carrier Sheet Codes40
Roller Assembly Kit Codes41
Cleaning Kit Codes41
Placing Originals42
Specifications for Originals that Can be Scanned43
General Specifications for Originals Being Scanned43
Scannable Standard Size Originals43
Scannable Large Originals45
Scannable Long Paper45
Scannable Receipts47
Scannable Plastic Cards48
Scannable Laminated Cards48
Scannable Booklets49
Passports49
Specifications for Originals Using the Carrier Sheet50
Scannable Envelopes51
Types of Originals that Require Attention52
Types of Originals that Must Not be Scanned52
Placing Originals in the Scanner53
Combinations of Originals and Scanner Position53
Placing Standard Size Originals55
Placing Large Size Originals60
Placing Long Paper63
Placing Plastic Cards67
Placing Laminated Cards71
Placing a Booklet74
Placing a Passport77
Placing Important Originals or Photos82
Placing an Envelope86
Placing Irregular Shaped Originals90
Loading Batches of Originals with Different Paper Types and Sizes93
Preparing to Scan from the Control Panel (the Scan to Features)99
To Send by Email99
Scan to Computer Feature Work Flow100
Scan to USB Drive Feature Work Flow100
Scan to Cloud Feature Work Flow100
Scan to Email Feature Work Flow102
Scan to Network Folder/Ftp Feature Work Flow102
Scan to WSD Work Flow104
Scanning from the Control Panel (the Scan to Features)104
Saving to a Computer104
Saving to a USB Drive105
Sending to the Cloud109
Scanning Originals to an Email113
Saving to a Network Folder117
Scanning Using WSD122
Combination of Features and Settings123
Scanning Using the Registered Contents in Presets125
Scanning from a Computer126
Scanning Using Epson Scansmart126
Software Image Quality Adjustment Features130
Scanning in Automatic Feeding Mode130
Using Airprint133
Scanning Using Chromebook133
Scanning from a Smart Device134
Scanning Using Epson Smart Panel134
Scanning Using Mopria Scan134
Required Settings for Scanning136
Connecting the Scanner to the Network137
Connecting to the Wireless LAN (Wi-Fi)137
Setting up Scanning from the Control Panel (the Scan to Features)139
Creating a Network Folder140
Registering an Email Server146
Checking an Email Server Connection148
Registering Destinations to Contacts149
Function Comparison by Registration Tool150
Registering a Destination to Contacts150
Registering Destinations as a Group Using Web Config154
Backing up and Importing Contacts155
Export and Bulk Registration of Contacts Using Tool156
Setting up Airprint158
Menu Options for Settings159
Start-Up Screen160
Basic Settings160
LCD Brightness160
Sounds160
Sleep Timer160
Power off Settings160
Date/Time Settings161
Language161
Keyboard161
Operation Time out161
PC Connection Via USB161
Direct Power on161
Scanner Settings161
User Settings162
Network Settings163
Wi-Fi Setup163
Network Status163
Advanced163
Web Service Settings164
Contacts Manager164
System Administration164
Admin Settings165
Password Encryption165
Program Verification on Start up165
Customer Research165
WSD Settings165
Restore Default Settings165
Firmware Update165
Device Information166
Scanner Maintenance166
Roller Replacement Alert Setting167
Regular Cleaning Alert Settings167
Useful Features168
Setting the Glass Surface Stain Detection Feature169
Setting the Document Protection Feature170
Setting the Operation When a Double-Feed Is Detected171
Maintenance174
Cleaning Outside the Scanner174
Cleaning Inside the Scanner174
Resetting the Number of Scans after Cleaning Inside the Scanner182
Replacing the Roller Assembly Kit182
Resetting the Number of Scans after Replacing the Rollers190
Energy Saving190
Moving the Scanner191
Transporting the Scanner191
How to Carry the Scanner192
Updating Applications and Firmware192
Updating the Scanner's Firmware Using the Control Panel193
Updating Firmware Using Web Config193
Updating Firmware Without Connecting to194
The Internet194
Solving Problems195
Problems with the Scanner196
Checking Error Messages on the Control Panel196
The Scanner Does Not Turn on197
Forgot Your Administrator's Password197
Problems When Preparing Network Scanning198
Hints to Solving Problems198
Problems Starting Scanning200
Cannot Start Scanning from Computer200
Cannot Start Scanning from Smart Device204
Cannot Save Scanned Images to the Shared Folder207
Cannot Send Scanned Images to the Cloud208
Cannot Send Scanned Images to an Email208
Paper Feeding Problems209
Multiple Originals Are Fed (Double Feed)209
Removing Jammed Originals from the Scanner210
Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently216
Paper Protection Does Not Work Correctly217
The Originals Get Dirty217
Scanning Speed Slows down When Scanning Continuously217
Scanning Takes a Long Time218
Scanned Image Problems218
Lines (Streaks) Appear When Scanning from ADF218
Alert about Stains Inside the Scanner Still Appears219
Colors Are Uneven in the Scanned Image219
Expanding or Contracting the Scanned Image219
An Image on the Back of Your Original Appears in Your Scanned Image220
Scanned Text or Images Are Missing or Blurred220
Moiré Patterns (Web-Like Shadows) Appear221
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original221
Character Is Not Recognized Correctly222
Cannot Solve Problems in the Scanned Image222
Uninstalling and Installing Applications223
Uninstalling Your Applications223
Installing Your Applications224
Adding or Replacing the Computer or Devices226
Connecting to a Scanner that Has Been Connected to the Network227
Using a Network Scanner from a Second Computer227
Using a Network Scanner from a Smart Device228
Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)228
About Wi-Fi Direct228
Connecting to a Smart Device Using Wi-Fi Direct229
Disconnecting Wi-Fi Direct (Simple AP) Connection229
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID229
Re-Setting the Network Connection230
When Replacing the Wireless Router230
When Changing the Computer231
Changing the Connection Method to the Computer231
Making Wi-Fi Settings from the Control Panel232
Checking the Network Connection Status232
Checking the Network Connection Status from the Control Panel232
Checking the Network of the Computer (Windows Only)234
Administrator Information235
Connecting the Scanner to the Network236
Before Making Network Connection236
Assigning the IP Address238
Setting up the Ieee802.11K/V or Ieee802.11R Features239
Introduction of Product Security Features240
Administrator Settings240
Configuring the Administrator Password240
Using Lock Setting for the Control Panel242
Logging on to the Scanner from a Computer244
Disabling the External Interface245
Disabling Network Scanning from Your Computer245
Disabling WSD Scan246
Monitoring a Remote Scanner246
Checking Information for a Remote Scanner246
Receiving Email Notifications When Events Occur247
Backing up the Settings248
Export the Settings248
Import the Settings248
Advanced Security Settings249
Security Settings and Prevention of Danger249
Controlling Using Protocols250
Using a Digital Certificate253
SSL/TLS Communication with the Scanner258
Encrypted Communication Using Ipsec/Ip Filtering259
Connecting the Scanner to an IEEE802.1X Network270
Solving Problems for Advanced Security271
Technical Specifications279
General Scanner Specifications280
Network Specifications281
Wi-Fi Specifications281
Network Features and Ipv4/Ipv6 Support282
Security Protocol282
Supported Third Party Services282
USB Drive Specifications283
Using Port for the Scanner283
Dimensions and Weight Specifications284
Electrical Specifications285
Scanner Electrical Specifications285
AC Adapter Electrical Specifications286
Environmental Specifications286
System Requirements286
Standards and Approvals287
Standards and Approvals for European Models288
Standards and Approvals for Australian Models288
Standards and Approvals for U.S. Models288
Where to Get Help290
Technical Support Web Site291
Contacting Epson Support291
Before Contacting Epson291
Help for Users in Europe291
Help for Users in Taiwan291
Help for Users in Australia292
Help for Users in Singapore292
Help for Users in Thailand293
Help for Users in Vietnam293
Help for Users in Indonesia294
Help for Users in Hong Kong294
Help for Users in Malaysia294
Help for Users in India295
Help for Users in the Philippines295

Epson ES-C380W - Solving Problems

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