Epson ES-C380W - Removing Jammed Originals from the Scanner

❏ Clean the rollers inside the scanner.
“Cleaning Inside the Scanner” on page 174
❏ Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the pickup roller's
service life (50,000 sheets), replace the roller assembly kit with a new one.
Even if the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller
assembly kit with a new one if the surface of the roller is worn out.
“Replacing the Roller Assembly Kit” on page 182
Note:
You can check the number of scans by the pickup roller on the control panel or in the Epson Scan 2 Utility.
To check from the control panel, tap Scanner Maintenance > Roller Replacement on the Home screen, and then check the
number of scans displayed in Roller Replacement.
To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of
Scans in Roller Assembly Kit.
Related Information
& “Scanning in Automatic Feeding Mode” on page 130
& “Cleaning Inside the Scanner” on page 174
& “Removing Jammed Originals from the Scanner” on page 210
Removing Jammed Originals from the Scanner
If an original is jammed in the scanner, clear the jam according to the procedure for the scanner position.
Note:
❏ If you change the scanner position while scanning, the original will get jammed. Do not change the scanner position while
scanning.
❏ You cannot scan long paper (393.7 mm or more) from the control panel.
❏ Epson Smart Panel does not support scanning for long paper (393.7 mm (15.5 in.) or more).
Related Information
& “Multiple Originals Are Fed (Double Feed)” on page 209
& “Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently” on page 216
& “Paper Protection Does not Work Correctly” on page 217
For the Vertical Path Position
1.
Remove all originals remaining in the input tray.
Solving Problems > Paper Feeding Problems > Removing Jammed Originals from the Scanner
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