Epson ES-C380W - Problems with the Scanner; Checking Error Messages on the Control Panel

Problems with the Scanner
Checking Error Messages on the Control Panel
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Note:
See the following if an error message is displayed when scanning to a network folder.
“Messages are Displayed on the Control Panel when Scanning to a Network Folder” on page 207
Error Messages Solutions
Feeding stopped to protect originals. Open the scanner
cover and remove them.
❏ Remove the original from inside the scanner and check
the condition of the original.
❏ This product uses two dierent positions for scanning,
depending on the original being scanned. Check the link
to see which position is appropriate for your original.
“Combinations of Originals and Scanner Position” on
page 53
The original jammed. Open the scanner cover to remove the
original.
❏ Remove the original from inside the scanner.
❏ This product uses two dierent positions for scanning,
depending on the original being scanned. Check the link
to see which position is appropriate for your original.
“Combinations of Originals and Scanner Position” on
page 53
Install the Epson ScanSmart software on the computer to
use this feature. See your documentation for more details.
Open the application list on your computer, and then check
the list to nd Epson ScanSmart.
If the software is not installed on your computer, install the
application by following the instructions on the website
below.
https://epson.sn
Check the following if a computer is not found. - Connection
between the scanner and the computer (USB or network) -
Installation of the necessary software - Power supply to the
computer - Firewall and security software settings - Search
again See your documentation for more details.
❏ Make sure the scanner is connected to your computer
properly.
❏ Install Epson ScanSmart on your computer.
❏ Install the latest version of the application.
❏ Make sure the AC adapter is securely connected to the
scanner and an electrical outlet.
Check that the electrical outlet is working. Plug another
device into the electrical outlet and check that you can
turn the power on.
❏ Check the
rewall
settings for Epson software.
❏ Set the same group for the scanner and the computer.
❏ Search for the computer again.
Solving Problems > Problems with the Scanner > Checking Error Messages on the Control Panel
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