Epson ES-C380W - Problems When Preparing Network Scanning; Hints to Solving Problems

Problems when Preparing Network Scanning
Hints to Solving Problems
❏ Checking the error message
When trouble has occurred, rst check whether there are any messages on the scanner's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏ Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
& “Registering an Email Server” on page 146
& “Checking Error Messages on the Control Panel” on page 196
& “Receiving Email Notications When Events Occur” on page 247
Cannot Access Web Cong
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Congure the IP address using the scanner’s
control panel. You can conrm the current setting information from the scanner’s control panel.
& “Assigning the IP Address” on page 238
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web
Cong
by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
Solving Problems > Problems when Preparing Network Scanning > Hints to Solving Problems
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