Epson ES-C380W - Page 272

❏ Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
& “Registering an Email Server” on page 146
& “Checking Error Messages on the Control Panel” on page 196
& “Receiving Email Notications When Events Occur” on page 247
Cannot Access Web Cong
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Congure the IP address using the scanner’s
control panel. You can conrm the current setting information from the scanner’s control panel.
& “Assigning the IP Address” on page 238
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Cong by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
CA-signed Certicate is expired.
Solutions
If there is a problem with the expiration date of the certicate, "e certicate has expired" is displayed
when connecting to Web Cong with SSL/TLS communication (https). If the message appears before its
expiration date, make sure that the scanner's date is
congured
correctly.
The common name of the certicate and the scanner do not match.
Solutions
If the common name of the certicate and the scanner do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏ e scanner's IP address entered to common name for creating a Self-signed Certicate or CSR
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security
272