Extreme Networks EPICenter Guide User Manual

Troubleshooting
EPICenter Concepts and Solutions Guide
182
Problem: Browser client software loads and allows login, but data is missing or other problems arise.
Clear your browser’s cache, exit the browser, and restart it. This frequently clears up miscellaneous
start-up problems in the client.
In Internet Explorer, clear cache by selecting Internet Options under the To ols Menu, then clicking
Delete Files under the Temporary Internet Files section of the General tab.
EPICenter Database
Problem: DBBACKUP utility will not run (in Solaris) if LD_LIBRARY_PATH variable is not set
correctly
In order for DBBACKUP to run, the
LD_LIBRARY_PATH environment variable must include the path
<install_dir>/database/bin (by default, /opt/ExtremeNetworks/EPICenter6.0/database/bin).
There are some needed
.so files in that directory. (10051)
Problem: Database server will not restart after incorrect shut down
If the EPICenter server is shut down incorrectly, the database may be left in an invalid state. In this case,
an “Assertion failed” error may occur when attempting to restart the server.
To recover the database in Windows XP or Windows 2003 Server, do the following:
1 Open a DOS command window.
The following commands assume you have accepted the default installation location,
c:\Program Files\Extreme Networks\EPICenter 6.0. If you have installed EPICenter in a
different location, substitute the correct installation directory in the commands below.
2 Go to the EPICenter install directory:
cd c:\Program Files\Extreme Networks\EPICenter 6.0\database\bin
3 Add the EPICenter database directory to your path:
set path=c:\Program Files\Extreme Networks\EPICenter 6.0\database\bin;%path%
4 Execute the following commands:
database\bin\dbeng9.exe -f ..\database\data\basecamp.db
database\bin\dbeng9.exe -f ..\database\data\epicenter.db
5 Watch the output from this command. If the database program indicates it cannot recover the
database, delete the database log:
del basecamp.log
and try executing the previous commands again:
database\bin\dbeng9.exe -f ..\database\data\basecamp.db
database\bin\dbeng9.exe -f ..\database\data\epicenter.db
6 If the database is successfully recovered, restart the server.
If the database cannot be recovered, you will need to restore the database from a backup. See
Appendix C in the EPICenter Reference Guide for instructions on restoring the database from a
backup.

Extreme Networks EPICenter Guide Specifications

General

Brand	Extreme Networks
Model	EPICenter Guide
Category	Software
Language	English