Tips for troubleshooting
163
Jam. On how to clear a letter jam, please read chapter 16.3.
PostBase Fusion signals a jam although no letters
are in the letter path.
The sensors (light barriers) are soiled.
Clean the sensors (see chapter 15.2, page 126).
Letters are not
correctly fed.
When processing thick letters (> 0.24" / 6 mm), use
the “thick letters” function (see chapter 6.3.3.3).
Use the pendulum to press down the letter stack
(see page 77).
Adjust the ramp inclination (see page 75).
Letter transport
does not start.
PostBase Fusion does not display the Home
screen / the “Automatic Feeding” pop-up
(see chapter 6.3.3.4).
Letter transport stops /
processing is interrupted.
Jam. Carefully read the displayed information.
On how to clear a letter jam, please read
chapter 16.3.
The batch counter is active. After the pre-set
number of mail pieces have been processed,
PostBase Fusion will automatically stop
(see chapter 6.3.3.5).
Issue Possible cause and remedy
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