Tips for troubleshooting
167
Incoming mail:
date / time missing from
the received mail stamp.
The selected received mail stamp does not contain
a date / time stamp.
Select a received mail stamp that prints both time
and date.
The set date is not the current date.
PostBase Fusion can only print the time in
combination with the current date.
Lost PIN
(administrator PIN).
Select L
OST PIN.
Follow the prompts in the display.
Lost PIN (user PIN). Contact the system administrator.
PostBase Fusion makes
sounds without any apparent
reason.
Preparing the print system for metering and return-
ing to the sealed position causes these sounds.
They are normal operating sounds, not errors.
PostBase Fusion suddenly
produces an unusual odor
or generates fumes.
Print system overheating.
Immediately unplug the mailing system power plugs
from the outlets. Contact Customer Service.
Printed Text / QR Code:
Button “New” is missing.
All storage spaces are taken.
Delete printed texts / QR codes you no longer need
(see chapter 11.4, page 102).
User PIN not accepted. Contact the system administrator.
Wrong user selected?
Press B
ACK to get to the user selection.
Select user and enter PIN.
Users are missing. Setting up / managing users is done via the
customer portal MyFP.
Enable access control (see chapter 14.3, page 111).
Synchronize PostBase Fusion with the customer
portal (see chapter 13, page 108).
If necessary, contact the system administrator.
Other errors … If you cannot remedy an error yourself, please
contact the Customer Service.
Issue Possible cause and remedy
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