15 Troubleshooting
This chapter describes the status and problem reporting features of the ETERNUS CS800 as
well as problems you might encounter during setup and operation of the system. Corrective
information is provided to help you resolve these problems.
For for information about troubleshooting the ETERNUS CS800, see the following sections:
l "General Troubleshooting Actions" on page 459
l "Viewing Service Tickets" on page 459
l "Checking Hardware Status" on page 460
l "Downloading a System Diagnostics File" on page 460
l "Common Problems and Solutions" on page 460
l "Start-up Problems" on page 461
l "Hardware Problems" on page 461
l "Ethernet Network Problems" on page 463
l "Replication Problems" on page 465
l "Temperature Problems" on page 466
15.1 General Troubleshooting Actions
For information about general troubleshoot actions you can take, see the following sections:
l "Viewing Service Tickets" on page 459
l "Checking Hardware Status" on page 460
l "Downloading a System Diagnostics File" on page 460
15.1.1 Viewing Service Tickets
Service tickets include time and date information, status (open or closed), information about
each error, and links to recommended troubleshooting procedures. The ETERNUS CS800
generates service tickets according to the following scenarios:
l If the component associated with the problem does not have an open service ticket, the
ETERNUS CS800 opens a service ticket for the component and reports the problem in a
service ticket.
l If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
the problem in the existing report.
ETERNUS CS800 459
To Next Page
Loading...
