15.2 Common Problems and Solutions
l If a different problem occurs with the same component, the ETERNUS CS800 adds a
new report to the same service ticket.
l If a problem occurs with a different component, the ETERNUS CS800 uses the above
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the Service Tickets page, click the Alerts menu, and then click the Service
Tickets tab.
For more information about working with service tickets, see "Service Tickets" on page 434.
15.1.2 Checking Hardware Status
The Hardware page allows you to view information about the hardware components of the
ETERNUS CS800. You can view the overall status of the node as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the Hardware page, click the Status menu, and then click the Hardware tab.
For information about using the Status page, see "Hardware" on page 407.
15.1.3 Downloading a System Diagnostics File
The System Diag File page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag
File tab.
For information about downloading the system diagnostics file, see "System Diag File" on
page 442.
15.2 Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
l "Start-up Problems" on page 461
l "Hardware Problems" on page 461
l "Ethernet Network Problems" on page 463
l "Replication Problems" on page 465
l "Temperature Problems" on page 466
460 ETERNUS CS800
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