Fujitsu ETERNUS CS800 User Manual

15.2 Common Problems and Solutions
Problem Corrective Action
The system does
not power on.
Make sure the power cords are connected to a grounded electrical
outlet and the power switches located on the back of the power
supplies are on. If the problem persists, contact your Fujitsu
Technology Solutions Customer Support representative to arrange for
service (see "Support and Help" on page 13).
One power supply is
not functioning.
Determine which power supply has failed by observing the fault LED
on the power supply. Contact your Fujitsu Technology Solutions
Customer Support representative to arrange for service (see "Support
and Help" on page 13).
Both power supplies
are not functioning.
Determine which power supply has failed by observing the fault LED
on the power supply. Contact your Fujitsu Technology Solutions
Customer Support representative to arrange for service (see "Support
and Help" on page 13).
One fan is not
operating.
Determine which fan has failed by reading the service ticket generated
by the system. Contact your Fujitsu Technology Solutions Customer
Support representative to arrange for service (see "Support and Help"
on page 13).
Multiple fans are not
operating.
CAUTION!
Turn the system off immediately! The system will overheat with
multiple fans not operating.
Contact your Fujitsu Technology Solutions Customer Support
representative to arrange for service (see "Support and Help" on page
13).
A hard drive is not
responding
Determine which drive has failed by observing the fault LED on the
drive carrier. Contact your Fujitsu Technology Solutions Customer
Support representative for a drive carrier replacement (see "Support
and Help" on page 13).
A SAS cable is
removed during
normal operation.
The system will shut down as soon as it recognizes the problem.
There is a potential for data loss.
Power off the system, re-insert the SAS cable and restart the system.
Depending on the state of the system when the SAS cable was
removed, a long-running, mandatory data verification may occur.
Table 25: Hardware Problems
462 ETERNUS CS800

Fujitsu ETERNUS CS800 Specifications

General

Brand	Fujitsu
Model	ETERNUS CS800
Category	Storage
Language	English