GE CASE V6.7 User Manual

Revision C CASE B-21
2060290-201
Miscellaneous: Troubleshooting
Note
You can send a screenshot to GE Healthcare.
 Using the Print key on the keyboard, copy the screen to the
Clipboard.
 Open WordPad by selecting Start -> Programs -> Accessories.
 Insert the screen from the Clipboard with Edit -> Paste.
 Select the page orientation, using File -> Print setup ->
Landscape.
 Print the page and fax it to GE Healthcare or save the page as a
WordPad document and send it via e-mail.
USB drive not
found.
 Restart system.
The ECG grid is not
visible in the PDF
file.
 Set up Acrobat Distiller as follows
Acrobat V6.0:
 Start -> Settings -> Printer -> Adobe PDF -> menu Printer ->
Document Defaults -> menu Adobe PDF Settings -> disable do
not send fonts to distiller;
menu Paper/Quality -> button Advanced -> Graphic and select
the field Download True Type Font as Softfont.
Acrobat V5.0:
 Start -> Settings -> Printer -> Acrobat Distiller -> menu Printer ->
Document Defaults -> menu Adobe PDF Settings -> disable do
not send fonts to distiller;
menu Paper/Quality -> button Advanced -> Graphic and select
the field Download True Type Font as Softfont.
 If these steps do not correct the problem, change the grid format:
System Configuration -> General tab -> Printer -> deselect
Dotted line -> select grid format. Tip: If the grid lines appear too
strong, select a shade of gray rather than black.
Message Not
enough free
memory on hard
drive!
 Free storage capacity on the hard drive where your database is
stored, e.g., by compressing exercise test data or by deleting
examinations. Also ensure that there is enough free storage
capacity on the hard drive where your operating system is
located and in the temporary directories (100 MB minimum).
Patient record
cannot be opened
and is reported to
be locked.
 In a network environment, the currently open patient record may
be locked following the crash of the client or server (e.g. due to
power failure). Please contact Customer Service for advice.
Taskbar popup:
This document
failed to print.
 If you cannot delete a print job using the button Delete print jobs
within the CASE application, delete the print job from the print
queue (Start - Printers and Faxes - double-click Marquette
Thermal - right-click the print job - left-click Cancel to delete the
print job).
Problem Remedy

GE CASE V6.7 Specifications

General

Brand	GE
Model	CASE V6.7
Category	Medical Equipment
Language	English