B-20 CASE Revision C
2060290-201
Miscellaneous: Installing the Program in a Network Environment
Installing the Program in a Network Environment
Please contact our Customer Service for program updates.
To operate the program in a network environment, the server must meet
the following requirements:
Troubleshooting
processor Pentium > 1.6 GHz
RAM >
256 MB
hard drive > 40 GB
operating system Windows Server 2012, Windows Server 2012
R2
protocol TCP/IP
cabling twisted pair
Problem Remedy
Send exercise test
data not possible
Check network address of the remote PC on your local PC and
correct, if necessary.
Check option code and correct, if necessary.
Enable the Remote View function.
Exercise test
analysis does not
start
Not all required electrodes are applied. If you wish to initiate the
analysis all the same, click the Relearn medians button.
Incorrect heart rate
or arrhythmia
results
The program may have selected two unsuitable leads. Manually
select two good leads (see section “Miscellaneous 1 Tab” on
page 12-24).
Displayed data are
incomplete.
The screen diagonal entered in the System Configuration
(section “General Tab” on page 12-40) is incorrect.
For screens below 17 inches: the Windows taskbar is always on
top (Windows settings - Taskbar).
Wrong screen resolution in Windows. Please use Small Fonts.
System does not
identify ergometer.
Incorrect ergometer model/port selected (section “Devices Tab”
on page 12-53).
Check connection cable and connectors.
Turn ergometer off and on again. Restart CASE.
No communication
with MUSE.
Incorrect network address of the MUSE server or shared
directory (section “MUSE Tab” on page 12-55).
Required options Request MUSE Data or Send Data to MUSE
not enabled (section “MUSE Tab” on page 12-55).
Incorrect network configuration (system administrator).
Incorrect Internet Explorer setup (version >4.0 is required, also
for sending data to MUSE).
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