Concord 4 Series Systems
77
1. Check your records to see if you have the install code on file.
2. Verify the install code using the Downloader.
3. Use the Dealer Code to enter program mode and view the installer code.
Installer cannot remember dealer code.
Check your records to see if you have the dealer code on file.
Arming and Disarming
System protests and won’t arm.
1. If arming to level 2, make sure all monitored perimeter doors and windows are closed.
2. If arming to level 3, make sure all perimeter and interior sensors are closed.
3. Press STATUS for an indication of the problem.
System won’t disarm.
1. Disarming using incorrect code. Enter correct code.
2. Access code is not programmed or set up in user programming to disarm system.
3. Wireless touchpad is not learned into system or hardwire touchpad is not communicating to
panel. Check installer programming for learned wireless touchpads.
4. The installer code is being used to disarm the system. The system is designed not to disarm
using the installer code. Use a regular or system master code to disarm the system.
Bypassing
Touchpad indicates Invalid and/or “Invalid” is heard when you attempt to bypass a sensor.
1. Attempting to bypass a 24-hour sensor that cannot be bypassed (group 26 fire sensors).
2. Sensor is not active in the current arming level.
System cancels sensor bypass when you try to arm to level 2 or 3.
Sensor is being bypassed before arming to 2—STAY or 3—AWAY. Arm to the desired level before
bypassing a sensor.
Wireless Sensor and Touchpad Batteries
System indicates Sensor/Touchpad nn low battery.
Replace the indicated device battery. Test the sensor/touchpad after replacing the battery.
Note
If the sensor/touchpad is not tested after battery replacement, the system continues to show a low bat-
tery condition, since that was the last signal it received from the device. Testing the sensor/touchpad
with new batteries allows the panel to receive a signal with good battery information.
Central Station/Pager Reporting
Central station/pager is not receiving reports.
1. Check that the premises phone line is working.
2. Perform a phone test.
3. Check that the DB-8 cord is plugged into the RJ-31X/CA-38A jack.
4. Check that the DB-8 cord is wired correctly to the panel.
5. Check for correct phone line wiring between the TELCO block and RJ-31X/CA-38A jack.
6. Replace faulty RJ-31X/CA-38A jack.
7. Replace faulty DB-8 cord.
8. Verify that central station/pager phone number is programmed into the panel. Reprogram the
phone number and retest, if necessary.
9. Verify that the correct phone format (SIA or CID) is being used.
10. For pagers, extend the pager delay setting (see the PHONE OPTIONS—GLOBAL menu in the
“Programming” section.
Alphanumeric Touchpads
Display shows all ************.
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct wiring.
Display is blank.
Feature Problem Action/Solution
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