Concord 4 Series Systems
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1. Verify that receiver antennas are routed through holes on top of enclosure and antenna
shrouds are installed.
2. Check that the wireless sensor battery(s) are installed.
3. Check the sensor battery(s) for low voltage. Replace battery(s) if necessary.
4. Use an RF Sniffer (60-401) to verify that sensor is transmitting.
5. Sensor is not learned into panel memory. Enter installer/dealer program mode—LEARN SEN-
SORS, and learn sensor into memory.
6. Zone is learned into wrong partition. Delete zone and learn into correct partition or change the
partition in the EDIT SENSORS menu.
Sensor reports trouble condition.
1. Sensor tamper switch is tripped—sensor cover is off, not latched securely, or sensor is not
mounted securely. Secure sensor mounting and/or cover, then trip sensor to clear the condi-
tion.
2. Check the sensor battery for low voltage. Replace batteries, if necessary.
Touchpad indicates [sensor #] supervisory and/or Sensor [sensor #] supervisory is heard.
1. Use an RF Sniffer (60-401) to verify that sensor is transmitting. If sensor is not transmitting,
check battery for low or no voltage and replace.
2. Change mounting position of sensor (from horizontal to vertical or vice versa) and test sensor
several times for consistency.
3. Sensor signal is not reaching panel/receiver because sensor is too far away. Remove sensor
from mounted location and test from other locations. Mount sensor in area where signal can
reach panel/receiver or install a SuperBus 2000 RF Transceiver in the vicinity of the sensor.
Smoke sensor beeps once every 44 seconds.
Sensor batteries are getting low. Replace batteries.
Wireless Touchpads
System doesn’t respond to commands entered from wireless touchpad.
1. Verify that receiver antennas are routed through holes on top of enclosure and antenna
shrouds are installed.
2. Check that touchpad battery(s) are properly installed.
3. Check the touchpad battery(s) for low voltage. Replace battery(s), if necessary.
4. Use an RF Sniffer (60-401) to verify that touchpad is transmitting.
5. Touchpad is not learned into panel memory. Enter program mode and learn touchpad into
memory (see LEARN SENSORS).
6. Touchpad is learned into wrong partition. Delete touchpad and learn into correct partition or
change the partition in the EDIT SENSORS menu.
Touchpad reports trouble condition.
Check the touchpad battery(s) for low voltage. Replace battery(s), if necessary.
Phones
Loss of dial tone at on-site phones after wiring RJ-31X jack or connecting the DB-8 cord.
1. Wait 2 minutes and try again. The panel may be busy trying to report to the central station.
2. Disconnect the panel DB-8 cord from the RJ-31X jack. If the phone still doesn’t work, the sys-
tem is okay and the problem is in the wiring.
3. Check RJ-31X jack wiring and TELCO block wiring. Replace RJ-31X jack if necessary.
4. Check DB-8 cord connections at the panel and RJ-31X jack. Replace cord if necessary.
5. Perform a phone test after troubleshooting the phone line.
Constant dial tone, preventing dial-out on premises phones.
One or more polarity-sensitive phones exist on-site. Reverse the phone wires connected to the
brown and gray wire terminals on the RJ-31X jack.
Light Control
Light controlled by X10 Lamp Module is not working.
Feature Problem Action/Solution
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