160 MDS Orbit MCR/ECR Technical Manual MDS 05-6632A01, Rev. F
Support Bundle 3.6.5
Understanding
Orbit MCR incorporates a facility to generate support package bundles that includes internal debug
messages, logs, and other helpful pieces of information. These items can help factory personnel
troubleshoot user issues.
Configuring
The following example shows how to have the device generate a support package bundle and download
that bundle to a local file through the web browser.
Navigate to System / Troubleshooting ---> Actions / Support Package
Click on the Begin Generating button once the file destination is configured.
Figure 3-81. Support Package
The MCR supports file downloads through a web browser to a local file on the user’s PC. The MCR also
supports FTP, TFTP, and SFTP file uploads using external remote servers.
File Destination - File transfer method to use. Available choices are To Local File
(DEFAULT), To FTP Server, To TFTP Server, and To SFTP Server. Local file downloads are
only available through the web UI and not through the CLI
Server Address - For FTP, TFTP, and SFTP, the remote server's host name or IP address
File Path - For FTP, TFTP, and SFTP, the path to the destination file on the remote server
User Name - For FTP and SFTP, the user name on the remote server
Password - For FTP and SFTP, the password on the remote server
Control Port - For FTP, the TCP control port (advanced setting - use default)
Data Port - For FTP, the TCP data port (advanced setting - use default)
Block Size - For TFTP, the block size as defined in RFP 2348 (advanced setting - use default)
Timeout - For FTP, TFTP, and SFTP, the timeout in seconds (advanced setting - use default)
The following example shows how to have the device generate and transfer a support package bundle
(named debug-2016-02-04.tgz) to a TFTP server running on a host (address 192.168.1.10) that is
accessible from the MCR (e.g. a locally connected host or remote host accessible via cellular interface).
To start the support package bundle generation from the CLI, enter the following command to upload the
bundle to an external TFTP server:
> request system support-package generate filename debug-2016-02-04.tgz manual-file-
server { tftp { address 192.168.1.10 } }
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