IN CASE OF DIFFICULTY...
Our products are designed for long life and trouble-free operation. However, this equipment, as with all
electronic equipment, may have an occasional component failure. The following information will assist
you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical Support Department during
business hours (8:30 A.M.–6:00 P.M. Eastern Time). When calling, please give the complete model
number of the product, along with a description of the trouble/symptom(s) that you are experiencing. In
many cases, problems can be resolved over the telephone, without the need for returning the unit to the
factory. Please use one of the following means for product assistance:
Phone: 585 241-5510 E-Mail: gemds.techsupport@ge.com
FAX: 585 242-8369 Web: www.gemds.com
REPAIR SERVICE
Component level repair of this equipment is not recommended in the field. Many components are
installed using surface mount technology, which requires specialized training and equipment for proper
servicing. For this reason, the equipment should be returned to the factory for any PC board repairs. The
factory is best equipped to diagnose, repair and align your unit to its proper operating specifications.
If return of the equipment is necessary, you must obtain a return authorization number before shipment.
This number helps expedite the repair so that the equipment can be returned to you as quickly as possible.
Please be sure to include the number on the outside of the shipping box, and on any correspondence
relating to the repair. No equipment will be accepted for repair without an authorization number.
Return authorization numbers are issued online at www.gedigitalenergy.com/Communications.htm. On
the left side of the page, click “Login to my MDS” and once logged in, click “Service Request Order”.
Your number will be issued immediately after the required information is entered. Please be sure to have
the model number(s), serial number(s), detailed reason for return, “ship to” address, “bill to” address, and
contact name, phone number, and fax number available when requesting a number. A purchase order
number or pre-payment will be required for any units that are out of warranty, or for product conversion.
If you prefer, you may contact our Product Services department to obtain an authorization number:
Telephone Number: 585-241-5540
Fax Number: 585-242-8400
E-mail Address: gemds.productservices@ge.com
The radio must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible. All factory returns should be addressed to:
GE MDS LLC
Product Services Department
(Auth. No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by the same shipping method
used to send it to the factory. Please specify if you wish to make different shipping arrangements. To
inquire about an in-process repair, you may contact our Product Services department using the telephone,
Fax, or E-mail information given above.
REPLACEMENT PARTS
Many spare and replacement items are available for purchase by contacting your factory sales
representative, or by visiting our online store at http://store.gedigitalenergy.com/front.asp
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