16.4 Calibration
Calibration period of the AXOS has to be determined by the user, and depends on the intensity
of use and end user requirements. However, it is recommended every 2 years. The AXOS is
factory calibrated before shipped and supplied with the calibration certificate in accordance to ISO
9001 management standard.
When delivered new from the factory, the instrument is calibrated in accordance with the
calibration report provided. A periodical calibration of the instrument every two years is
recommended.
If you are experiencing any trouble with your equipment or are in need of calibration we can
determine if someone should come onsite to your facility.
16.5 Spare Parts
Basically, only original replacement parts can be used. HAEFELY can obtain original or equivalent
replacement parts. For an efficient work, the customer support needs the following system specific
information:
• Project number of the system
• Client’s name
• System name plate information of the main components, which contain the replaceable
part
• Detailed description of the component that has to be replaced, if possible with picture
16.6 Repair (RMA)
If you are experiencing any trouble with your equipment we can determine if someone should
come onsite to your facility for further evaluation and repair or if the equipment should be sent to
our factory.
Please note that any equipment that is being sent to the factory for evaluation, repair and or
calibration, must have an RMA (Return Material Authorization) Number. Please download our
easy to use RMA Form by simply clicking the blue RMA Request Form button on the right hand
side of this page.
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