Service, Maintenance and Contact Information
16.7 Support
Software Updates
HAEFELY runs an Internet Update webpage where owners of our test instruments can download
the latest firmware, software, manuals, related information etc.
The HAEFELY update page can be reached after log in:
http://www.haefely.com/
Technical Support
If persistent problems or faulty operation should occur, please contact the Customer Support
Department of HAEFELY or your local agent. The Customer Support Department can be reached
at the following address found in chapter 16.8
We prefer contact via email. Then the case is documented and traceable.
Also the time zone problems and occupied telephones do not occur.
Complete information describing the problem clearly helps us to help you:
Failure description
Used settings
DUT type
Firmware Version
Serial Number
MAC address
Printouts, Pictures, …
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