6. Troubleshooting
If the problem persists after trying the corrective action listed for the relevant advisory
number in Table 6.2, please contact technical support.
Table 6.2: List of Advisories.
No. Cause Corrective Action
2
Blood sample not detected due to
inadequate amount of blood used
Repeat the test with a new cartridge. Be
sure to follow the on-screen instructions
6
No clot detected. Can be due to
a very sick animal or the tube not
filled correctly
Repeat the test with a new cartridge. Be
sure to follow the on-screen instructions
7 Flow too fast in the cartridge Repeat the test with a new cartridge. Be
sure to follow the on-screen instructions
8 Flow too slow in the cartridge Repeat the test with a new cartridge. Be
sure to follow the on-screen instructions
9 Sample added too early
Wait for the message Add sample and
wait before adding sample to the cartridge.
Be sure to follow the on-screen instruc-
tions
10
Malfunction of instrument compo-
nents
Turn off and restart the instrument
11
On-going test terminated by the
user
Repeat the test with a new cartridge
12 Ambient temperature too low
Restore recommended ambient condi-
tions for the instrument
13 Ambient temperature too high
Restore recommended ambient condi-
tions for the instrument
14–19 Light detection issue
Repeat the test with a new cartridge and
ensure that no foreign objects are in the
cartridge slot
20 No cartridge detected
Make sure that the cartridge is fully in-
serted in the cartridge slot
22–23 Light detection issue
Repeat the test with a new cartridge and
ensure that no foreign objects are in the
cartridge slot
24 LIS is not responding Check LIS and Ethernet cable
Continued on next page
44
To Next Page
Loading...
