What to do if there is no outbound sound with HME EOS HD?
If there is no outbound sound and the customer cannot hear anything with your HME headsets, check the outside speaker wire connections on J6 or J14 in the base station and at the outside speaker. There may be loose wires on the outside speaker or base station circuit board.
Permanent hearing loss may occur if the all-in-one headset transceiver is used at excessive volume levels.
Explains the differences between Full Duplex and Half Duplex modes for drive-thru communication.
Details the components included as standard and optional for the EOS HD system.
Identifies and explains the features on the front panel of the base station.
Overview of LANE STATUS, MESSAGE STATUS, BASE STATUS, and VERSION STATUS displays.
Details the buttons and indicators on the headset unit.
Provides instructions on correctly wearing the headset for optimal performance.
Instructions for changing the battery in the headset unit.
Steps for removing and replacing the battery in the belt-pac.
Guide to registering and clearing headsets with the base station.
Instructions for using the battery charger and understanding its status lights.
How to change the voice prompt language (English, Spanish, French) for the headset.
Procedure to check the status of the headset through voice prompts.
Details on Hands-Free (HF) and Auto-Hands-Free (AHF) modes.
Explanation of B-Channel Hands-Free (BHF) and Push-To-Talk (PTT) modes.
Describes Tandem operation and internal communication in dual-lane setups.
Instructions for Speed-Team and Dedicated modes for efficient operation.
Overview of Customer Greeter, Reminder, and Alert messages.
Steps to edit, rename, review, or record customer greeting messages.
Steps to edit, set priority, schedule, and playback reminder messages.
Steps to edit, set priority, schedule, and playback alert messages.
Steps to compose and send email alerts.
Setting up time periods for all Message Center messages.
Configuring customer greetings and reminders for dual-lane operations.
Configuring alert messages for dual-lane operations.
Adjusting inbound/outbound audio, ceiling speaker, and vehicle tone volumes.
Setting scheduled outbound audio levels for specific times.
Instructions for using the optional Wired Backup System.
Setting up, testing, and resetting vehicle detectors.
Configuring store date, time, and operating hours.
Setting or modifying time periods for message scheduling.
Creating and managing a user password to protect menu access.
Adjusting Variable Audio Attenuation (VAA) sensitivity and attenuation levels.
Restoring installer settings and configuring Automatic Volume Control (AVC).
Configuring phone headset options and adjusting LCD display contrast.
Configuring advanced network parameters like IP address and domain name.
Setting up email alerts, SMTP server, user, and password.
Accessing base station settings and functions via a web browser.
Diagram and list of internal connectors and controls on the base station.
Running automated diagnostics for troubleshooting with technical support.
Setting up and using user passwords to protect menu access.
Reduces customer voice or loud noises in the headset.
Reduces outside sounds when the customer is not speaking.
Automatically adjusts volume based on ambient sound levels.
Prevents feedback loops and eliminates unwanted noise for clear audio.
Guidelines for safely handling the headset and its components.
Instructions for cleaning headsets and the battery charger.
Troubleshooting steps for low inbound audio volume.
Troubleshooting steps for echo issues during order taking.
Troubleshooting steps for headsets not connecting to the base.
Troubleshooting steps for audio cross-talk between lanes.
Troubleshooting steps for message playback issues.
Troubleshooting steps for missing audio alerts or tones.
Troubleshooting steps for battery failure warnings.
Troubleshooting steps for headset registration failures.
Information on how to contact HME Technical Support for service.
Technical specifications for the EOS HD Base Station.
Technical specifications for the EOS HD Headset.
Technical specifications for the EOS HD Battery Charger.
Guidance on selecting customer greetings, reminders, and alerts.
Setting message timing and playback locations.
Creating schedules for customer greetings, reminders, and alerts.
Information on FCC and Industry Canada compliance and operating conditions.
Details on CE compliance, FHSS technology, and WEEE disposal.
Lists regulatory model numbers for HME products in various regions.
Safety precautions for using and handling BAT50 model batteries.
Lists toxic and hazardous substances in product components as per SJ/T11363-2006.
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