HP 9000 Series - Source Device Files; Root Device Files; If You Have a Problem

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3-36 Chapter 3

Troubleshooting

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Table of Contents4
Installation Summary — D Class25
- Figure 1-1 . Class D Computer Front View (with Door Open)34
- Figure 1-2 . Class D Business Server - Rear View35
- Figure 1-3 . R3X0 Front Panel Controls (Front Bezel Removed)36
- Figure 1-4 . R Class Rear Panel Connectors, Controls, and Indicators37
- Table 1-1 System Features38
- Table 1-3 System Features39
- Remote Management/Access Port Configuration40
Bit and 32-Bit os Support40
Soft Power off40
Table 1-5 64-Bit os Requirements40
System Model Types41
Table 1-6 D Class and R Class Models and Model Strings41
Troubleshooting81
Calling the Response Center82
Safety Considerations83
Hard Failures83
- Power System Troubleshooting84
- Table 3-1 Power-On Troubleshooting84
- Power Supply85
- Power Monitoring85
- LCD Panel Troubleshooting86
- Fan Control86
- Table 3-2 Display Panel Troubleshooting86
- Power Switch Troubleshooting87
- Powertrust UPS Online Error Messages87
- Table 3-3 Power Switch Troubleshooting87
- Troubleshooting System Hardware Faults88
- Table 3-4 Major Code Category Definitions88
- Table 3-5 System Hardware Troubleshooting with Chassis Codes89
- Table 3-6 D200/D210/D310 Memory Troubleshooting91
- Table 3-7 Dx20/Dx30 Memory Troubleshooting91
- Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting93
High Priority Machine Check (HPMC)96
- Troubleshooting Hpmcs96
System/Core I/O Card Troubleshooting105
- Figure 3-5 Core I/O Layout Diagram106
- Eisa107
- Figure 3-6 EISA Block Diagram107
- Table 3-12 LAN Troubleshooting Procedure109
- Troubleshooting LAN Problems109
- Table 3-13 System Performance Troubleshooting110
Soft Errors110
Diagnostic Tools111
- Operating System Problems112
- Table 3-14 HP-UX System Hang Troubleshooting112
Performing a HP-UX Automatic Core Dump113
- Avoiding Problems with Automatic Memory Dump114
- Figure 3-7 Using Savecore114
- Table 4-1Major Code Category Definitions118
Major Code Category 0: - RESERVED119
Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC120
Table 4-2 Major Code Category 1: Interrupts120
Table 4-3 Selftests and Diagnostics - CPU/TLB/MIOC122
Major Code Category 2: Cache (Selftests and Diagnostics) Codes124
Table 4-4 Selftests and Diagnostics - ICACHE and DCACHE124
Major Code Category 3: Processor Dependent Hardware (PDH)125
Table 4-5 Processor Dependent Hardware (PDH)125
Major Code Category 4: Selftests and Diagnostics - FP COPROC127
Table 4-6 Selftests and Diagnostics - FP COPROC127
Major Code Category 5: Bus Transactions128
Table 4-7 Bus Transactions128
Major Code Category 6: RESERVED129
Major Code Category 7: Selftests and Diagnostics - RAM Cards130
Table 4-8 Selftests and Diagnostics - RAM Cards130
Major Code Category 8: I/O Device Faults131
Table 4-9 I/O Device Faults131
Major Code Category 9: Console Initialization Errors133
Table 4-10 Console Initialization Errors133
Major Code Category A: Boot Device Initialization Errors134
Table 4-11 Boot Device Initialization Errors134
Major Code Category B: os PANIC - Output by os135
Major Code Category C: System Initialization Codes136
Table 4-12 System Initialization136
Table 4-13 Boot Device Initialization and IPL Codes for Primary Path137
Table 4-14 Boot Device Initialization and IPL Codes for All Other Paths138
Table 4-15 TOC Codes138
Table 4-16 HPMC Codes139
Table 4-17 I/O Initialization Codes139
Table 4-18 EISA Initialization Codes139
Major Code Category D: SHUTDOWN Codes - Output by the os140
Major Code Category E: WARNING Codes - Output by the os141
Major Code Category F: RUN Codes - Output by the os142
Table 5-1Major Code Category Definitions144
Major Code Category 0: RESERVED145
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes146
Table 5-2 Major Code 1, Interrupt146
Table 5-3 Major Code 1, Selftests and Diagnostics (CPU/TLB)148
Table 5-4 Major Code 1, Boot Errors (Forward Progress)150
Table 5-5 Cache (Selftests and Diagnostics) Codes151
Major Code Category 2: Cache (Selftests and Diagnostics)151
Table 5-6 Processor Dependent Hardware (PDH) Codes153
Table 5-7 Late Selftests155
Major Code Category 4: Late Selftests155
Major Code Category 5: Bus Transactions156
Table 5-8 Bus Transactions156
Major Code Category 6: RESERVED157
Table 5-9 Memory Subsystem Codes158
Memory Faults158
Major Code Category 8: I/O Device Fault Codes161
Table 5-10 I/O Device Fault Codes161
Major Code Category 9: Console Initialization Errors163
Table 5-11 Console Initialization Errors163
Major Code Category A: Boot Device Initialization Errors164
Table 5-12 Boot Device Initialization Errors164
Major Code Category B: Operating System Panic (OS)165
Table 5-13 HP-UX System Panic Codes165
Major Code Category C: System Initialization166
Table 5-14 System Initialization Codes166
Table 5-15 HP-UX ISL Boot Codes170
Table 5-16 HP-UX System Initialization Codes170
Major Code Category D: HP-UX System Shutdown Codes171
- Table 5-17 HP-UX System Shutdown Codes171
- Major Code Category E: WARNING Codes - Output by the os172
- Memory Configuration Rules173
Table 5-18 HP-UX Run Code173
Internal Modem Error Codes175
Table 6-1Major Code Category Definitions180
Major Code Category 0: RESERVED181
Major Code Category 1: Selftests, Diagnostics, and Boot Codes182
Table 6-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)182
Table 6-3 Major Code 1, Boot Errors (Forward Progress)183
Major Code Category 2: Cache (Selftests and Diagnostics)184
Table 6-4 Cache (Selftests and Diagnostics) Codes184
Table 6-5 Processor Dependent Hardware (PDH) Codes186
Major Code Category 4: Late Selftests188
Table 6-6 Late Selftests188
Major Code Category 5: Bus Transactions189
Table 6-7 Bus Transactions189
Major Code Category 6: RESERVED190
Table 6-8 Memory Subsystem Codes191
Major Code Category 8: I/O Device Fault Codes194
Table 6-9 I/O Device Fault Codes194
Major Code Category 9: Console Initialization Errors196
Table 6-10 Console Initialization Errors196
Major Code Category A: Boot Device Initialization Errors197
- Table 6-11 Boot Device Initialization Errors197
- Major Code Category B: Operating System Panic (OS)198
- Major Code Category C: System Initialization199
Table 7-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)210
Major Code Category 2: Cache (Selftests and Diagnostics)212
Table 7-3 Cache (Selftests and Diagnostics) Codes212
Table 7-4 Second Level Cache (Selftests and Diagnostics) Codes212
Table 7-5 Processor Dependent Hardware (PDH) Codes214
Major Code Category 4: Late Selftests216
Table 7-6 Late Selftests216
Major Code Category 5: Bus Transactions217
- Table 7-7 Bus Transactions217
- Major Code Category 6: RESERVED218
- Memory Faults219
Table 7-8 Memory Subsystem Codes219
Major Code Category 8: I/O Device Fault Codes220
Table 7-9 I/O Device Fault Codes220
Major Code Category 9: Console Initialization Errors222
Table 7-10 Console Initialization Errors222
Major Code Category A: Boot Device Initialization Errors223
Table 7-11 Boot Device Initialization Errors223
Major Code Category B: Operating System Panic (OS)224
Major Code Category C: System Initialization225
Table 7-12 System Initialization Codes225
Major Code Category D: HP-UX System Shutdown Codes228
Major Code Category E: WARNING Codes - Output by the os229
Major Code Category F: RUN Codes - Output by the os230
Online Diagnostics232
- Using SYSDIAG233
Offline Utilities234
- HP-UX Support Media235
Support Media Boot236
Support Media Main/Utilities Menus237
- Table 9-1 Exchange Assemblies240
- Table 9-2 Non-Exchange Assemblies241
- Web Console242
- Table 9-3 EISA Assemblies243
- Table 9-4 HSC Assemblies244
- Figure 9-1 System Front View (Without Bezel and Side Panel)245
- Figure 9-2 System Front View (with Bezel and Side Panel)246
- Figure 9-3 System Front View (R Class)247
- Figure 9-4 Rear View of I/O Area248
Prepare the Computer251
Assemble Tools Required252
Remove the Front Bezel — D Class253
Figure 10-1 Hot-Swap Disk Removal/Replacement253
Figure 10-2 Front Bezel Removal254
Remove the Front Bezel — R Class255
Remove the Side Panel (D Class) or Top Panels (R Class)256
- Figure 10-3 Side Panel Removal256
- Figure 10-4 Side Panel Removal257
- Figure 10-5 Side Panel Removal257
- R Class Top Panel Removal258
- Remove the System/Core I/O Board259
- Figure 10-6 Remove EMI Shielding260
- Figure 10-7 Processor/Memory Card Removal262
- Remove the Processor/Memory Card262
  - R Class Processor/Memory Card263
- Remove/Replace Memory Modules265
- Figure 10-8 Cache Module Location266
- Remove/Replace Second Level Cache Modules266
- Remove EISA/HSC Cards268
- Figure 10-11 I/O Card Retainer Bracket Removal - R Class269
- Figure 10-12 EISA/HSC Card Removal - D Class270
- Figure 10-13 EISA/HSC Card Removal - R Class270
- Remove All Cables from the System/Core I/O Card271
- Figure 10-14 System/Core I/O Board Replacement272
- Remove the System/Core I/O Board272
Replace the System/Core I/O Board273
- Replace EISA and HSC Cards274
- Figure 10-15 EMI Shielding Replacement - D Class275
- Figure 10-16 EMI Shielding Replacement - R Class275
- Figure 10-17 IDE Floppy Removal/Replacement276
Remove and Replace Peripherals276
- Assembling the IDE Floppy Disk277
- Figure 10-18IDE Floppy Disk Assembly Diagram277
- Replace the IDE Floppy278
- Figure 10-19 Removable Media Peripheral Bay Removal/Replacement - D Class279
- Figure 10-20Removable Media Peripheral Bay Removal/Replacement - R Class280
- Figure 10-21 Tape Drive Removal/Replacement281
- Figure 10-22 CD-ROM Drive Removal/Replacement281
- Replace SCSI Removable Media Devices281
- Figure 10-23 D2Xx Disk Assembly Removal/Replacement282
- Remove Single-Ended SCSI Hard Disks282
- Replace Single-Ended SCSI Hard Disks283
- Figure 10-24 Hot Swap Disk Bay284
- Remove the Hot-Swap Bay (D Class Only)284
Remove and Replace the Hot-Swap Blower (D Class Only)285
Remove and Replace the Power Supply286
- Figure 10-25 Power Supply Removal/Replacement287
- Remove the Power Supply (R Class)288
Remove and Replace the Front Fan289
Figure 10-26 Fan/Display Panel Location290
Remove and Replace the Rear Fan291
Remove and Replace the Display Panel292
Remove and Replace the Power Switch293
Figure 10-27 Side Panel Replacement294
Figure 10-28 Side Panel Replacement295
Figure 10-29 Front Bezel Replacement296
Peripheral Bays297
Figure 11-1 D2Xx System297
Figure 11-2 R3Xx System Peripheral Housing298
Figure 11-3 D3Xx System299
Configuration300
SCSI Cables301
- Table 11-1 50-Pin SCSI Cable302
- Table 11-2 68-Pin SCSI Cable303
- Termination/Term Power304
- Differential305
- Cable and Terminator Part Numbers306
- Table 11-3 50-Pin Low Density306
- Table 11-4 50-Pin Low Density to High Density307
- Table 11-5 50-Pin High Density to High Density307
- Table 11-6 50-Pin Low Density to 68-Pin High Density307
- Table 11-7 50-Pin High Density to 68-Pin High Density308
- Table 11-8 68-Pin High Density to 68-Pin High Density308
- Table 11-9 Terminators308
- Status Returns309
Internal Peripherals318
Table 11-12 Mode Specifications319
Figure 11-4 IDE Floppy Drive319
HP C2478SZ (C1504B) DDS Tape Drives320
Figure 11-5 HP C2478SZ Tape Drive320
Jumpering321
Figure 11-6 C2478SZ Jumper Diagram321
Table 11-14 Configuration Switches (for Data Compression DDS-1 Tape Drives)322
Table 11-15 Configuration Switch 3 (for Media Recognition System)322
Table 11-16 Recommended Cleaning Frequency323
Preventative Maintenance323
Firmware Upgrade Tape Procedure:324
Figure 11-8 C2478SZ Front Panel324
Figure 11-9 Cassette and Drive Light Definitions325
Forced Eject326
Consequences of a Forced Eject327
Alternate Method328
Figure 11-10 Manual Cartridge Removal328
Diagnostics329
Figure 11-11 HP A3183A DDS-2 Tape Drive330
Configuration Switches331
Figure 11-12 A3183A Jumper Diagram331
Preventative Maintenance332
Table 11-18 Configuration Switches (for Data Compression DD-2 Tape Drives)332
Table 11-19 Configuration Switch 3 (for Media Recognition System)332
Figure 11-13 A3183A Switch Settings332
Head Cleaning Procedure333
Table 11-20 Recommended Cleaning Frequency333
Firmware Upgrade Failures:334
Figure 11-14 A3183A Front Panel334
Forced Eject335
Figure 11-15 A3183A Indicator Descriptions335
Triggering a Forced Eject336
Alternate Method337
Figure 11-16 Manual Cartridge Removal337
Exchange Part Number338
Figure 11-17 HP A3542A DDS-3 Tape Drive339
Jumpering340
Figure 11-18 A3542A Jumper Diagram340
Table 11-22 Configuration Switches (for Data Compression DD-3 Tape Drives)341
Table 11-23 Configuration Switch 3 (for Media Recognition System)341
Figure 11-19 A3542A Switch Settings341
Preventative Maintenance342
- Table 11-24 Recommended Cleaning Frequency342
- Figure 11-20 A3542A Front Panel343
- Firmware Upgrade Tape Procedure:343
- Figure 11-21 A3542AA3542A Indicator Descriptions344
Forced Eject345
Manual Cartridge Removal346
Alternate Method347
Figure 11-22 Manual Cartridge Removal347
Diagnostics348
Figure 11-23 A2944A QIC Tape Drive349
Figure 11-24 JP1 SCSI Device ID350
Figure 11-25 Data Cartridge350
Jumpering350
Figure 11-26 A2944A Front Panel351
Preventative Maintenance351
Figure 11-27 A3184A CD-ROM Drive352
Figure 11-28 HP A3184A Front Panel353
Jumpering354
Figure 11-29 HP A3184A CD-ROM Jumper Diagram354
Internal Drive Logs355
Figure 11-30 A3416A CD-ROM Drive356
Figure 11-31 HP A3184A Front Panel357
Jumpering358
Figure 11-32 HP A3416A CD-ROM Jumper Diagram358
Internal Drive Logs359
Figure 11-33 A3715A CD-ROM Drive360
Figure 11-34 HP A3715A Front Panel361
Jumpering362
Figure 11-35 HP A3715A CD-ROM Jumper Diagram362
Internal Drive Logs363
A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)364
Figure 11-36 A3349A Disk Drive364
Figure 11-37 A3349A Jumpering365
Table 11-25 J2 Jumper Description366
Preventative Maintenance367
Table 11-26367
A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)368
Figure 11-38 A3304A Disk Drive368
Figure 11-39 A3304A Jumpering369
Table 11-27 J1 Jumper Function Description369
Table 11-28 J2 Jumper Functions370
Table 11-29 J4 Jumper Functions370
Table 11-13. SCSI ID371
Table 11-17. SCSI ID371
Figure 11-40 A3304A Jumpering371
Figure 11-41 A3304A Jumpering (ST32171N / ST32272N)372
Figure 11-42 A3304A Jumpering (XP32150L)372
Table 11-21. SCSI ID373
Table 11-30. SCSI ID373
Table 11-31 A3304A J3 Option Jumpers (XP32150L)373
Figure 11-43 A3304A Jumpering (XP32275)374
Table 11-32 A3304A J3 Option Jumpers (XP32275L)374
Preventative Maintenance375
Figure 11-44 A3660A Disk Drive376
Figure 11-45 A3660A Jupering (ST34371N / ST345555572N)377
Table 11-33 4 Gb SE Disks377
Figure 11-46 A3660A Jumpering (XP34550W)378
Table 11-34 A3660A J3 Option Jumpers (XP34450W)378
Preventative Maintenance379
Specifications380
Figure 11-47 Hot-Plug Disk Modules380
Table 11-35 1, 2, 4, and 9 Gb Hot-Plug Disk Drive Modules Specifications381
Table 11-36. 1, 2, 4, and 9 Gb Hot-Plug Disk Drive Modules Replacement/Exchange381
Overview383
- Figure 12-1 the Access Port Card383
- Features384
- Figure 12-2 AP Card Bulkhead384
- Figure 12-3 AP Service/Normal Switch385
- Reset385
- Table 12-1 HP at Command Set386
HP at Commands386
Table 12-2 S-Register Definitions392
Table 12-3 Modem Result Codes393
Enable/Disable Remote Access394
- Enabling or Disabling Remote Access Hardware395
- Figure 12-4 Configure Access Screen395
- Table 12-4 Access Port Commands396
- Table 12-5 AP Card Message and Error Codes398
Access Port Errors398
- Table A-1 Environmental Specifications401
- Table A-2 AC Electrical Specifications for 350W Power Supply401
- Table A-3 AC Electrical Specifications for 450W Power Supply402
Figure B-1 Dx50/Dx60 Block Diagram406
Figure B-2 D200/Dx10 Block Diagram407
Figure B-3 Dx20/Dx30 Block Diagram408
Figure B-4 Dx70/Dx80/Rx80 Block Diagram409
Figure B-5 D390/R390 Block Diagram410
ISL Commands411
Dx50/Dx60/Dx70/Dx80/R380/D390/R390 BCH Commands and Screens412
D200/Dx10/Dx20/Dx30 BCH Commands and Screens426
BCH Error Messages438
BCH Warning Messages440
PDC Update Procedures444
Current Version Verification445
- Procedure C:446
- Using the Boot Console Handler (BCH)447
PDC Distribution448
- Downloading the Firmware Patch Via the World Wide Web449
- Configuring the HPESC Account450
Creating the Firmware Update Tape451
Firmware Update Procedure452
- Updating from a Tape Created Using Support Media453
- Figure C-1 Hotswap Disk Bay455
Disk Modules456
- Figure C-2 Disk Module457
- Miscellaneous Signal Description:457
- Figure C-3 Module Chassis CONVERSION459
Hotswap (Hot-Plug ) Module Chassis Assembly459
- Back Plane for Hotswap Module460
- Figure C-4 Back Plane460
- Figure C-5 Configuration Switch462
Module Replacement Process464
Hotswap Example466
- Step467
- Step468
- Step469
Hot Swap Procedure for Unattached Physical Volumes470

HP 9000 Series - Source Device Files; Root Device Files; If You Have a Problem

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