B-46 Appendix B
Support Information
3. At the Password prompt, enter your e-mail address as the password.
4. Change to the directory containing the firmware patches:
> cd firmware_patches/hp/cpu
If desired, review the contents of the directory by using the ls command. For each patch, there is
an accompanying text file (patchfilename.txt). The text file contains the patch description and the
instructions for creating the patch tape.
5. Download the appropriate patch file and text file:
get <patchfilename>
get <patchfilename>.txt
6. Follow the instructions in the Readme file to create a bootable tape and to update PDC.
Configuring The HPESC Account.
1. Connect to HPESC via telnet:
telnet us.external.hp.com
2. Type "HPESC" at the "login" prompt.
3. Enter your assigned system handle at the "Please enter system handle" prompt.
4. Enter you assigned password at the "Enter Password" prompt.
5. Select "Patch support information" from the Top Menu.
6. Select "retrieve patch file transfer login" from the Patch Support Information Menu.
7. Set the transfer method to ftp.
8. Write down the patch file transfer login, it will be used when accessing HP SupportLine via ftp.
9. Exit HP SupportLine by typing "exit".
10.You may now connect to HP SupportLine via ftp as described above.
Using The Support Media to Create a PDC Firmware Update Tape
Future releases of the Support Media may contain firmware image files that are current at the time of
the Support Media release. The Support Media Users Manual (p/n 92543-90010) contains all the
procedures for creating a firmware update tape.
Several firmware image files are contained on the Support Media. These image files currently provide
firmware updates for both multi-user and workstation SPU's.
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