Front Panel LEDs................................................................................................................91
Locator LED..................................................................................................................92
Server Health LED.........................................................................................................92
Internal Health LED........................................................................................................93
NIC LEDs.....................................................................................................................93
SAS Disk Drive LEDs......................................................................................................93
LAN LEDs.....................................................................................................................94
Boot Process LEDs.........................................................................................................94
Diagnostics.......................................................................................................................95
Online Diagnostics/Exercisers.............................................................................................95
Online Support Tool Availability......................................................................................96
Online Support Tools List................................................................................................96
Offline Support Tool Availability..........................................................................................96
Offline Support Tools List.....................................................................................................96
General Diagnostic Tools....................................................................................................97
Fault Management Overview...............................................................................................97
HP-UX Fault Management...................................................................................................97
WBEM indication providers and EMS Hardware Monitors..................................................98
Errors and Error Logs...............................................................................................................98
Event Log Definitions..........................................................................................................98
Event Log Usage................................................................................................................98
iLO 2 MP Event Logs..........................................................................................................99
System Event Log Review.....................................................................................................99
Supported Configurations......................................................................................................101
System Build-Up Troubleshooting Procedure.........................................................................101
Troubleshooting Processors/Memory/SBA...............................................................................102
Troubleshooting Processors................................................................................................102
Processor Installation Order..........................................................................................103
Processor Module Behaviors.........................................................................................103
Customer Messaging Policy..........................................................................................103
Troubleshooting Blade Memory..........................................................................................103
Memory DIMM Installation Order..................................................................................103
Memory Subsystem Behaviors.......................................................................................103
Customer Messaging Policy..........................................................................................103
Troubleshooting Blade SBA...............................................................................................103
Enclosure Information............................................................................................................104
Cooling Subsystem...............................................................................................................104
Troubleshooting Communications Modules ..............................................................................104
I/O Subsystem Behaviors..................................................................................................104
Customer Messaging Policy...............................................................................................104
Troubleshooting Management Subsystem ................................................................................105
Firmware.............................................................................................................................105
Identifying and Troubleshooting Firmware Problems..............................................................105
Firmware Updates............................................................................................................105
Troubleshooting the Server Interface (System Console)...............................................................106
Troubleshooting the Environment.............................................................................................106
Reporting Your Problems to HP...............................................................................................106
Online Support................................................................................................................107
Phone Support.................................................................................................................107
Information to Collect Before you Contact Support................................................................107
6 Removing and Replacing Components.......................................................108
Service Tools Required..........................................................................................................108
Removing and Replacing a Hot-Plug SAS Disk Drive..................................................................108
Removing a SAS Disk Drive...............................................................................................108
6 Contents
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