Condition Example Suggested solutions
Background scatter Background scatter results from bits of toner randomly distributed
on the printed page.
● The paper may be too damp. Try printing with a dierent
batch of paper. Do not open packages of paper until necessary
so that the paper does not absorb too much moisture.
● If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your
software application or in Printing Preferences. Ensure the
correct paper type is selected. For example: If Thicker Paper is
selected, but Plain Paper actually used, an overcharging can
occur causing this copy quality problem.
● If you are using a new toner cartridge, redistribute the toner
rst.
Toner particles are around bold
characters or pictures
The toner might not adhere properly to this type of paper.
● Change the printer option and try again. Go to Printing
Preferences, click the Paper tab, and set the paper type to
Recycled.
● Ensure the correct paper type is selected. For example: If
Thicker Paper is selected, but Plain Paper actually used, an
overcharging can occur causing this copy quality problem.
Malformed characters ● If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try dierent paper.
Page skew ● Ensure that the paper is loaded properly.
● Check the paper type and quality.
● Ensure that the guides are not too tight or too loose against
the paper stack.
Curl or wave ● Ensure that the paper is loaded properly.
● Check the paper type and quality. Both high temperature and
humidity can cause paper curl.
● Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
ENWW Solving other problems 151
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