Condition Example Suggested solutions
Wrinkles or creases ● Ensure that the paper is loaded properly.
● Check the paper type and quality.
● Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
Back of printouts are dirty ● Check for leaking toner. Clean the inside of the printer.
Solid color or black pages ● The toner cartridge may not be installed properly. Remove the
cartridge and reinsert it.
● The toner cartridge may be defective. Remove the toner
cartridge and install a new one.
● The printer may require repairing. Contact a service
representative.
Loose toner ● Clean the inside of the printer.
● Check the paper type, thickness, and quality.
● Remove the toner cartridge and install a new one.
If the problem persists, the printer may require repair. Contact a
service representative.
Character voids Character voids are white areas within parts of characters that
should be solid black:
● You may be printing on the wrong surface of the paper.
Remove the paper and turn it around.
● The paper may not meet paper specications.
152 Chapter 9 Troubleshooting ENWW
To Next Page
Loading...