188 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
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A list of all third-party hardware and software:
− Complete product name and model
− Complete company name
− Product version
− Driver version
Any notes describing the details of the problem, including recent changes to
the system, the events that triggered or are associated with the problem, and
the steps needed to reproduce the problem.
Notes on anything nonstandard about the server setup.
Operating system information ("Operating system information you need" on
page 188
)
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information.
Be prepared to access the information listed in the following sections, based on
operating system used.
Microsoft operating systems
Collect the following information:
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Whether the operating system was factory installed
Operating system version number
A current copy of the following files:
− WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
− Boot.ini
− Memory.dmp
− Event logs
− Dr. Watson log (drwtsn32.log) if a user mode application, such as the
Insight Agents, is having a problem
− IRQ and I/O address information in text format
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