Troubleshooting 189
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An updated Emergency Repair Diskette
If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP
The drive subsystem and file system information:
− Number and size of partitions and logical drives
− File system on each logical drive
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
A list of each third-party hardware component installed, with the firmware
revision
A list of each third-party software component installed, with the version
A detailed description of the problem and any associated error messages
Linux operating systems
Collect the following information:
Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-
release)
Kernel version in use
Output from the following commands (performed by root):
− lspci -v
− uname -a
− cat /proc/meminfo
− cat /proc/cpuinfo
− rpm -ga
− dmesg
− lsmod
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