HP ProLiant ML370 Generation 4 - Page 190

190 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
− ps -ef
− ifconfig -a
− chkconfig -list
− mount
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Contents of the following files:
− /var/log/messages
− /etc/modules.conf or etc/conf.modules
− /etc/lilo.conf or /etc/grub.conf
− /etc/fstab
If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP (/var/log/hppldu.log)
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
Whether the operating system was factory installed
Operating system version number
Printouts or electronic copies (to e-mail to a support technician) of
AUTOEXEC.NCF, STARTUP.NCF, and the system directory
A list of the modules. Use CONLOG.NLM to identify the modules and to
check whether errors occur when the modules attempt to load.
A list of any SET parameters that are different from the NetWare default
settings