Troubleshooting 191
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A list of the drivers and NLM files used on the server, including the names,
versions, dates, and sizes (can be taken directly from the CONFIG.TXT or
SURVEY.TXT files)
If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP
Printouts or electronic copies (to e-mail to a support technician) of:
− SYS:SYSTEM\SYS$LOG.ERR
− SYS:SYSTEM\ABEND.LOG
− SYS:ETC\CPQLOG.LOG
− SYS:SYSTEM\CONFIG.TXT
− SYS:SYSTEM\SURVEY.TXT
Current patch level
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
Installed system software versions (TCP/IP, VP/Ix)
Process status at time of failure, if possible
Printouts or electronic copies (to e-mail to a support technician) of:
− Output of /etc/hwconfig command
− Output of /usr/bin/swconfig command
− Output of /etc/ifconfig command
− /etc/conf/cf.d/sdevice
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