HP ZBook Power G10

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Table 10-3 Solid-state drive specifications (continued)

512 GB* 1 TB* 2 TB* 4 TB*

NOTE: Certain restrictions and exclusions apply. Contact support for details.

158 Chapter 10 Specifications

Main Page

Table of Contents4
Product Description10
Components14
Right14
Left15
Display16
Auto Lock and Awake16
Low Blue Light Mode (Select Products Only)16
Keyboard Area18
Touchpad18
Touchpad Settings18
Adjusting Touchpad Settings18
Turning on the Touchpad18
Touchpad Components18
Lights19
Power Button, Speakers, and Fingerprint Reader21
Special Keys22
Bottom23
Rear24
Labels24
Using Tile (Select Products Only)26
Illustrated Parts Catalog27
Computer Major Components27
Display Assembly Subcomponents31
Cables32
Miscellaneous Parts33
Removal and Replacement Procedures Preliminary Requirements37
Tools Required37
Service Considerations37
Plastic Parts37
Cables and Connectors37
Drive Handling37
Electrostatic Discharge Information38
Generating Static Electricity38
Preventing Electrostatic Damage to Equipment39
Personal Grounding Methods and Equipment39
Grounding the Work Area40
Recommended Materials and Equipment40
Cleaning Your Computer41
Enabling HP Easy Clean (Select Products Only)41
Removing Dirt and Debris from Your Computer41
Cleaning Your Computer with a Disinfectant42
Caring for Wood Veneer (Select Products Only)43
Packaging and Transporting Guidelines43
Accessing Support Information44
Removal and Replacement Procedures for Authorized Service Provider Parts46
Component Replacement Procedures46
Preparation for Disassembly46
Bottom Cover46
Battery48
Memory Modules49
Solid-State Drive51
WLAN Module52
RTC Battery54
Card Reader Board55
NFC Module57
Touchpad58
Fans59
Fingerprint Reader Board61
Sensor Board62
System Board63
Speakers66
Heat Sink67
Display Assembly68
Top Cover with Keyboard75
Troubleshooting Guide77
Resources77
General Troubleshooting Steps78
Identify the Issue78
Understand the Issue79
Boot-Up Sequence79
Failure Classification79
Examine the Environment81
Perform a Visual Inspection of Hardware81
Update BIOS and Drivers82
Manually Updating BIOS and Drivers82
Remotely Deploying the BIOS and Drivers82
Analyze the Issue82
Remove or Uninstall Recently Added Hardware, Software82
HP Hardware Diagnostics and Tools82
HP PC Hardware Diagnostics (UEFI)83
HP BIOS Configuration Utility (BCU)84
HP Image Diagnostic Tool85
HP Thermal Monitor85
Non HP Diagnostics Tools85
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages85
Status Lights85
Blinking Light Codes86
POST Error Messages87
Resolve the Issue88
Hard Reset88
Soft Reset (Default Settings)89
10. Reseat Cables and Connections89
11. Test with Minimum Configuration90
Essential Hardware Configuration90
Safe Mode91
Test with Verified Working Configuration (Hardware or Operating System)91
13. Replace the System Board92
Verify Solution92
Helpful Hints93
At Startup93
During Operation93
Consulting with HP Service94
Common Issues and Possible Solutions95
Power-On Issues95
No Power95
Intermittent Power-On, Shutdown, Reboot97
AC Adapter Issue98
Battery Not Recognized, Not Charging98
Battery Discharges too Fast101
Burnt Smell101
Post102
No Video (with Power)102
Blinking Lights103
Diagnostic Error Messages104
BIOS Password104
Performance (OS)105
Intermittent Shutdown105
Blue Screen107
Freeze at Windows Logo (Hang or Lockup)108
Electromagnetic Interference (EMI)109
No Wake up110
Unresponsive111
Slow Performance112
HP Smart Adapter Warning Message112
Incorrect Time and Date113
Display114
Display Anomalies114
Symptom114
Quick Check115
HP PC Hardware Diagnostics (UEFI) for Video Test115
Display Assembly Diagram115
Dead Pixel116
No Video (Internal)116
No Video (External)116
Displayport/Vga117
Hdmi117
No or Bad External Video Via Docking118
Incorrect or Missing Color/Distorted Image118
Touch Screen119
I/O Devices120
Keyboard120
Keyboard Pointing Stick (Select Products Only)121
Keyboard Backlight122
Touchpad122
Network Connectivity (RJ-45 Jack)123
Network Connectivity Wireless (WLAN)123
Wwan124
Usb124
Smart Card Reader125
Speaker, Headphone - Audio Issues126
Thunderbolt (TB)127
Storage128
Hard Drive or Solid-State Drive Not Recognized129
No Boot to Operating System (no Read-Write Error)130
Read-Write Error131
Slow Performance132
Blue Screen (BSOD) Error132
Noisy Hard Drive132
Mechanical133
Noise (Sound)133
Fan Runs Constantly134
Thermal Shutdown (Hot)135
Additional Information136
Acronyms136
Blinking Lights and Boot Error Codes137
Processor Not Executing Code138
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image138
Memory Module Error138
Graphics Controller Error (no Controller)138
Failure System Board Error139
Intel Trusted Execution Technology (TXT) Error139
Sure Start Unable to Find Valid BIOS Boot Block Image139
Sure Start Has Identified a Problem (Manual Recovery Policy Set)139
POST Error Messages and User Actions140
Routine Maintenance for Performance Improvement142
Common Blue Screen Error Messages142
Error Message List142
Bug Check Symbolic Names143
Microsoft General Troubleshooting of Windows Bug Check Codes143
Use Windows Debugging Tool143
Windows Software Development Kit (SDK)144
Display Issue: Pixel Anomalies147
Cable Management149
Connector Types149
Flex Cable149
Horizontal Cable Insertion150
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)150
Multiple-Pin Vertical Connector (LVDS Cable to System Board)151
Backing Up, Restoring, and Recovering152
Backing up Information and Creating Recovery Media152
Using Windows Tools for Backing up152
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)152
Restoring and Recovering Your System152
Creating a System Restore153
Restoring and Recovery Methods153
Recovering Using HP Recovery Media153
Changing the Computer Boot Order154
Using HP Sure Recover (Select Products Only)154
Computer Setup (BIOS), TPM, and HP Sure Start155
Using Computer Setup155
Navigating and Selecting in Computer Setup155
Restoring Factory Settings in Computer Setup155
Updating the BIOS156
Determining the BIOS Version156
Preparing for a BIOS Update156
Downloading a BIOS Update157
Installing a BIOS Update157
Changing the Boot Order Using the F9 Prompt157
TPM BIOS Settings (Select Products Only)158
Using HP Sure Start (Select Products Only)158
Using HP PC Hardware Diagnostics159
Using HP PC Hardware Diagnostics Windows (Select Products Only)159
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code159
Accessing HP PC Hardware Diagnostics Windows159
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant159
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)160
Downloading HP PC Hardware Diagnostics Windows160
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP160
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store160
Downloading HP Hardware Diagnostics Windows by Product Name or Number160
Only)160
Installing HP PC Hardware Diagnostics Windows161
Using HP PC Hardware Diagnostics UEFI161
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code161
Starting HP PC Hardware Diagnostics UEFI161
Only)162
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive162
Downloading the Latest HP PC Hardware Diagnostics UEFI Version162
Only)163
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)163
Downloading Remote HP PC Hardware Diagnostics UEFI163
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version163
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number163
Customizing Remote HP PC Hardware Diagnostics UEFI Settings164
Specifications165
Computer Specifications165
Display Specifications165
Solid-State Drive Specifications166
Statement of Memory Volatility168
Current BIOS Steps168
Nonvolatile Memory Usage170
Questions and Answers170
Using HP Sure Start (Select Products Only)172
Power Cord Set Requirements173
Requirements for All Countries173
Requirements for Specific Countries and Regions173
Recycling175
Index176

HP ZBook Power G10 - Page 167

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