Build TEPS Database utility .........61
IBM Tivoli Monitoring Operations Logging ....61
Windows and UNIX systems .......61
z/OS systems ............62
ITMSuper ...............63
Chapter 5. Installation and
configuration troubleshooting.....65
Frequently asked questions .........65
General installation frequently asked questions 65
Windows installation frequently asked questions 65
UNIX-based systems installation frequently asked
questions ..............66
General installation problems and resolutions . . . 68
Agent Builder application support is not
displayed in listappinstallrecs output if it is
manually installed without recycling the
monitoring server ...........68
Debugging mismatched application support files 69
Startup Center fails to reset the sysadmin
password on the hub Tivoli Enterprise
Monitoring Server configuration panel ....69
Startup Center fails to create the Tivoli
Warehouse database and user .......69
On UNIX systems, a new user is not created or a
password is not reset in the Startup Center when
you use a non-root user to install Warehouse
Proxy Agent and Tivoli Enterprise Portal Server . 69
On Windows systems, a Tivoli Monitoring
Warehouse DSN is not created in the Startup
Center ...............69
Startup Center fails to test DSN with database
connectivity .............69
Startup Center shows some system types as
“Unknown Operating System” .......70
Tivoli Enterprise Monitoring Agents .....70
Upgrade SQL file not found when installing
application support on the standby hub ....73
Many files in the First Failure Data Capture log
directory ..............74
Monitoring agents fail to start after agent support
or multi-instance agents are installed .....74
Incorrect behavior after an uninstallation and
re-installation.............75
Where Remote Deployment of agents is not
supported ..............75
Application Support Installer hangs .....75
An agent bundle is not visible from the Tivoli
Enterprise Portal............75
Agent Management Services fails after
deployment on Linux Itanium and xLinux with
kernel 2.4 systems ...........76
Watchdog utility requires Windows Script Host
5.6................76
Unable to deploy monitoring agents from the
Tivoli Enterprise Portal .........76
Installing application support with a silent
installation response file fails .......76
Unable to run gsk7ikm.exe ........77
*_cq_*.log files appear ..........77
SPD: Installing a bundle on the wrong operating
system, architecture, or kernel .......77
Installing a Software Package Block (SPB) on top
of an existing, running IBM Tivoli Monitoring
agent ...............78
Problems with the SPB file ........78
Installation was halted and receive message
about active install ...........78
Receive an install.sh error when installing two
components or agents in the same installation
directory ..............78
When attempting to install IBM Java 1.5.0 on
Windows 64 bit system nothing happens . . . 78
Backup failure message during a remote
monitoring server upgrade ........79
Remote configuration of deployed Monitoring
Agent for DB2 agent fails.........79
Monitoring Server cannot find your deployment
depot ...............79
The agent installation log shows error
AMXUT7502E ............80
Failure occurs when sharing directories for the
agent deploy depot ...........80
You receive a KFWITM290E error when using
deploy commands with a z/OS monitoring
server ...............80
Running deployment in a hot-standby
environment .............80
Difficulty with default port numbers .....81
Selecting Security Validation User displays a
blank popup .............81
When installing a monitoring agent on top of the
Systems Monitor Agent, you receive an error . . 81
Some rows do not display in an upgraded table 81
The monitoring server and portal server
automatically start after running Application
Support Installer............82
Errors occur during installation of Event IBM
Tivoli Monitoring Event Forwarding tool . . . 82
Missing LSB tags and overrides warning message
at the end of installation .........82
Self-describing capability .........82
Windows installation problems and resolutions . . 84
On Windows systems, the installation fails
randomly when installing different features . . 84
Problems that are cleared by rebooting the
Windows system ...........85
When installing and configuring the Tivoli
Enterprise Monitoring Server on Windows Server
2008, a number of popups and errors occur. . . 85
After an upgrade, the Tivoli Enterprise Portal
Server is in the 'stop pending' state and cannot
be manually started ..........86
When running the setup.exe, an unknown
publisher error message displays ......86
The error “Could not open DNS registry key”
occurs ...............86
Agent not connecting to Tivoli Enterprise
Monitoring Server ...........86
iv IBM Tivoli Monitoring: Troubleshooting Guide
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