InstallShield displays the error “1607: Unable to
install InstallShield Scripting Runtime” during
installation on Windows from a
network-mounted drive .........87
Installation on a Windows 2003 server fails with
Error Number: 0x80040707 ........87
Extracting the nls_replace script causes remote
deployment to fail ...........87
Upgrade tool deploys agent to the wrong
directory ..............87
Deploying an agent instance gives a
KUICAR020E error ...........88
Uninstallation is not available for Application
Support on Windows systems .......88
Problems installing directly from the .zip file . . 88
Installation hangs or loops after presenting initial
splash screen .............88
Unable to discover systems within a specified IP
range when running the Startup Center from
eclipse.exe ..............88
UNIX-based system installation problems and
resolutions...............88
Self-describing capability might be overwritten
by UNIX monitoring server application support . 89
On a RHEL6 64-bit system, the Tivoli Monitoring
installer fails with errors .........91
Application agent remote deployment on
workload partition fails .........91
Message is received about the Korn Shell after
running the install.sh file ........92
AIX stat_daemon memory leak .......92
Manage Tivoli Enterprise Monitoring Services
does not start on AIX V6.1 ........92
UNIX and Linux install.sh command fails with
error code: 99 and error code: 4.......93
Receive KUIC02101W error ........93
Receive JVMDG080 or JVMXM012 Java errors . . 93
On HP-UX systems, where the host name does
not equal the nodename, the upgrade installation
fails to stop running processes .......94
EIF Slot Customization does not work on
upgraded zlinux systems .........94
Running of the KfwSQLClient binary fails on
Linux and AIX systems .........94
Failed to attach to the DB2 instance db2inst1
ERROR: Unable to create TEPS, return code = 3 . 94
Installation on SLES9 terminates with install.sh
failure:KCI1008E terminating... license declined . 95
Command line interface program of the
Application Support Installer is not currently
available ..............95
Silent installation on UNIX-based systems returns
an encryption key setting error .......95
The error “Unexpected Signal: 4 occurred at
PC=0xFEC3FDE4” occurs during installation . . 95
Installing IBM Tivoli Monitoring on Red Hat 5
and see the following error: “KCI1235E
terminating ... problem with starting Java Virtual
Machine” ..............95
Installation on the Linux S390 R2.6 64-bit
operating system fails with the message “LINUX
MONITORING AGENT V610Rnnn unable to
install agent” where nnn is the release number . 96
Troubleshooting z/OS-based installations ....96
Tivoli Monitoring z/OS initialization checklist . . 96
z/OS-based installations problems and
resolutions .............104
Uninstallation problems and workarounds . . . 107
Unable to uninstall multi-instance agent from a
managed system on windows 64bit .....108
Prompted for .msi file during uninstallation
process started from 'Add/Remove Programs'
on systems with v6.2.2 installed ......108
Uninstallation is blocked by another process
that is using the IBM Tivoli Monitoring Eclipse
help server .............108
Uninstallation of an agent produces help errors 108
Uninstallation of an agent occurring more than
once stops the OS agent .........109
After uninstallation, Tivoli Enterprise
Monitoring Server folder is not deleted....109
Removing a failed installation on Windows . . 109
Incorrect behavior after an uninstallation and
reinstallation.............113
Tivoli Data Warehouse database does not
uninstall ..............113
The agent installation log shows error
AMXUT7512E ............113
Prompted to uninstall a database that was not
running during uninstallation .......114
Chapter 6. Connectivity
troubleshooting ..........115
Cannot log on to the portal server ......115
Cannot connect to the portal server ......117
Cannot launch the portal client on Windows XP
after installation (message KFWITM215E) ....120
Portal server is initializing and is not ready for
communications ............121
Portal server is unavailable during a portal client
work session .............121
Portal server does not start after installation . . . 121
Portal server is not connecting with the hub
monitoring server ............121
DB2 errors when opening a Tivoli Enterprise Portal
workspace ..............122
A monitoring process fails to start on Linux or
UNIX after changing a .profile for root .....123
Heartbeat issues when running on a Linux guest
using VMware .............124
Chapter 7. Portal client
troubleshooting ..........127
Cannot select the Create new group icon within the
Object group editor ...........127
Cannot load product configuration data after
changing warehouse database from Oracle to DB2
on Linux or UNIX ............127
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