Data in the Tivoli Enterprise Portal is missing and
you receive an error ...........127
JavaWebStart Tivoli Enterprise Portal fails to
display help screens ...........127
Client allows you to save a situation with an
invalid character ............128
Tivoli Enterprise Portal or the browser displays the
yen symbol as a backslash in Japanese .....128
Using an administrator name with non-latin1
characters, cannot log onto the Tivoli Enterprise
Portal ................128
Non-ASCII characters are not accepted in the user
ID or the distinguished name field ......128
The Tivoli Enterprise Portal desktop does not work
when exporting DISPLAY .........129
Some attribute groups showing a different name in
the Tivoli Enterprise Portal .........129
Monitoring agents show in an unexpected position
in the navigation tree...........129
Tivoli Enterprise Portal Desktop called through
Java Web Start does not work properly after
adding agents support for Tivoli Enterprise Portal
Server ................131
Receive a Loading Java TM0 Applet Failed... error 131
tacmd createUser output indicates that the path to
the Java home directory was not found.....131
Cannot launch the Tivoli Enterprise Portal help 132
On an Active Directory Server, sysadmin cannot
logon to the Tivoli Enterprise Portal client....132
Several enterprise workspaces are returning an
error, KFWITM217E:Request
Error,SQL1_CreateRequest Failed, rc=350 ....133
You cannot paste non-ASCII characters in the
Situation editor .............133
Situation editor cannot display advanced advice
help files ...............133
After acknowledging a situation event and
selecting the link for that situation, you might
receive a message ............133
Password problem using the LDAP Security option
on Active Directory system .........134
There is a memory leak in the Tivoli Enterprise
Portal browser client when the number of
workspace switches increases ........134
Help index and search text entry fields are
disabled ...............134
Java exception logging onto the Tivoli Enterprise
Portal from a browser ..........134
On Linux, IBM Tivoli Enterprise Monitoring Agent
topics do not display in the Help Contents or
Index tabs ..............135
Navigator items are listed in an unexpected order 135
Clicking on the Timespan icon for one view brings
up the data for another view ........135
HEAPDUMPs and JAVACore files are placed on
desktops when running in browser mode ....135
Java errors occur with the IBM v1.4.2 JRE ....137
Web Portal Client does not work with Sun JRE . . 137
Tivoli Enterprise Portal has high memory usage
and poor response time ..........138
Tivoli Enterprise Portal has high memory usage 138
Data is not returned to the portal client ....139
DirectDraw thread loops infinitely causing poor
portal client performance .........139
Workflow Editor is disabled and the following
tools do not display: Event Console, Graphic View,
Edit Navigator View (Navigator view toolbar) . . 140
Situations are not firing ..........140
Historical UADVISOR situations are started on the
agent if historical collection is configured to collect
data ................140
At the bottom of each view, you see a historical
workspace KFWITM217E error .......141
Installation of situation data fails due to I/O on
VSAM data sets ............141
kshsoap client fails because of missing libraries on
UNIX-based systems ...........142
Category and Message field of the universal
message does not accept DBCS .......142
An error occurs when remotely removing an
instance on Windows...........142
Agents display offline in the portal client but fire
situations and agent logs report that they are
running ...............143
Navigator view sorts erratically when you remove
multiple managed systems simultaneously . . . 143
Multiple events that occur at the same time are
loaded too slowly ............143
Desktop client performs poorly after installing
Language Packs for IBM Tivoli Monitoring . . . 143
Existing OMEGAMON product imagery displays
after upgrading to IBM Tivoli Monitoring V6.1 . . 144
The Warehouse Proxy Agent started, but does not
appear in the Managed System Status list on the
Tivoli Enterprise Portal ..........144
Cannot start or stop agents from the Navigator
view ................144
Cannot load a ws_pres.css file in order to select a
language other than English ........145
Chapter 8. Portal server
troubleshooting ..........147
Performance impacts of the HTTP and HTTPS
protocols ...............147
Users who run the IBM HTTP Server do not have
permission to the content directory ......147
tacmd exportWorkspaces or importWorkspaces
receives an out of memory error .......147
The portal server and Warehouse Proxy Agent fail
to connect to the database on a 64-bit Windows
system ...............148
Failed to log on as sysadmin with portal server
LDAP enabled .............148
On AIX systems, newly created users with
auto-expire passwords cause installation failures . 148
Linux portal server unable to FTP catalog/attribute
files ................148
Upgrading the Tivoli Enterprise Portal Server takes
a long time ..............148
Running the Tivoli Management Services
Discovery Library Adapter, results in a book that
does not contain the fully qualified host name . . 148
vi IBM Tivoli Monitoring: Troubleshooting Guide
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