Juniper EX2300-C Hardware Guide

CHAPTER 18
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX2300 Switch or Component for Repair or Replacement on page 203
•
Locating the Serial Number on an EX2300 Switch or Component on page 203
•
Contacting Customer Support to Obtain Return Material Authorization on page 205
•
Packing an EX2300 Switch or Component for Shipping on page 206
Returning an EX2300 Switch or Component for Repair or Replacement
If you need to return an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX2300 Switch or Component” on page 203.
2. Obtain a Return Material Authorization (RMA) number from JTAC as described in
“Contacting Customer Support to Obtain Return Material Authorization” on page 205.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX2300 Switch
or Component for Shipping” on page 206.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html.
Related
Documentation
EX2300 Switches Hardware Overview on page 3•
Locating the Serial Number on an EX2300 Switch or Component
If you are returning an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, you must locate the serial number of the switch or component.
203Copyright © 2017, Juniper Networks, Inc.

Juniper EX2300-C Specifications

General

Safety	UL-UL60950-1, C-UL CAN/CSA 22.2 No.60950-1, TUV/GS EN 60950-1, CB-IEC60950-1, EN 60825-1
Form factor	1U
Product color	Black
Rack mounting	Yes
Electromagnetic compatibility	FCC 47CFR 15 A, EN 55022 A, ICES-003 A, VCCI A, AS/NZS CISPR 22 A, EN 55024, EN 300386, CE
Console port	USB
SFP+ module slots quantity	2
Installed SFP modules quantity	0
Basic switching RJ-45 Ethernet ports type	Gigabit Ethernet (10/100/1000)
Basic switching RJ-45 Ethernet ports quantity	12
Number of VLANs	4093
Networking standards	IEEE 802.1D, IEEE 802.1Q, IEEE 802.1p, IEEE 802.1s, IEEE 802.1w, IEEE 802.1x, IEEE 802.3, IEEE 802.3ab, IEEE 802.3ad, IEEE 802.3ah, IEEE 802.3u, IEEE 802.3z
Virtual LAN features	Tagged VLAN, Port-based VLAN
Copper ethernet cabling technology	10BASE-T, 100BASE-TX, 1000BASE-T
Power consumption (max)	20 W
Memory type	DRAM
Noise level	0 dB
Flash memory	2000 MB
Processor frequency	1250 MHz
Virtual stacking (units)	4
Operating altitude	0 - 1524 m
Non-operating altitude	1524 - 4877 m
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	0 - 95 %
Operating relative humidity (H-H)	10 - 85 %
Throughput	47 Mpps
Jumbo frames	9216
MAC address table	16000 entries
DHCP features	DHCP server, DHCP client
Authentication	MAC-based authentication, Port-based authentication
Security algorithms	802.1x RADIUS, HTTPS, SNMP, SSH-2
Fiber ethernet cabling technology	1000BASE-X
Switch type	Managed
Switch layer	L2/L3

Weight and Dimensions

Depth	239 mm
Width	279 mm
Height	44 mm
Weight	2480 g