Juniper EX2300-C - Chapter 18 Contactingcustomersupportandreturningthechassisor; Components; Returning an EX2300 Switch or Component for Repair or Replacement; Locating the Serial Number on an EX2300 Switch or Component

CHAPTER 18
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX2300 Switch or Component for Repair or Replacement on page 203
•
Locating the Serial Number on an EX2300 Switch or Component on page 203
•
Contacting Customer Support to Obtain Return Material Authorization on page 205
•
Packing an EX2300 Switch or Component for Shipping on page 206
Returning an EX2300 Switch or Component for Repair or Replacement
If you need to return an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX2300 Switch or Component” on page 203.
2. Obtain a Return Material Authorization (RMA) number from JTAC as described in
“Contacting Customer Support to Obtain Return Material Authorization” on page 205.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX2300 Switch
or Component for Shipping” on page 206.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html.
Related
Documentation
EX2300 Switches Hardware Overview on page 3•
Locating the Serial Number on an EX2300 Switch or Component
If you are returning an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, you must locate the serial number of the switch or component.
203Copyright © 2017, Juniper Networks, Inc.