CHAPTER 15
Returning the Switch or Switch
Components
•
Returning an EX3300 Switch or Component for Repair or Replacement on page 125
•
Locating the Serial Number on an EX3300 Switch or Component on page 126
•
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 127
•
Packing an EX3300 Switch or Component for Shipping on page 128
Returning an EX3300 Switch or Component for Repair or Replacement
If you need to return an EX3300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX3300 Switch or Component” on page 126.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to
Obtain Return Materials Authorization for EX Series Switches” on page 127.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the switchor component for shipping as described in “Packing an EX3300 Switch
or Component for Shipping” on page 128.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html.
Related
Documentation
EX3300 Switches Hardware Overview on page 3•
125Copyright © 2011, Juniper Networks, Inc.
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