Juniper EX3300 Series User Manual

•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the switch when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
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Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Packing an EX2200 Switch or Component for Shipping•
• Packing an EX3300 Switch or Component for Shipping on page 128
• Returning an EX2200 Switch or Component for Repair or Replacement
• Returning an EX3300 Switch or Component for Repair or Replacement on page 125
Packing an EX3300 Switch or Component for Shipping
If you are returning an EX3300 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin, ensure that you have retrieved the original shipping carton and packing
materials. Contact your JTAC representative if you do not have these materials, to learn
about approved packing materials. See “Contacting Customer Support to Obtain Return
Materials Authorization for EX Series Switches” on page 127.
Ensure that you have the following parts and tools available:
•
Antistatic bag, one for each switch or component
•
Phillips (+) screwdriver, number 2
Copyright © 2011, Juniper Networks, Inc.128
Complete Hardware Guide for EX3300 Ethernet Switches

Juniper EX3300 Series Specifications

General

Layer Support	Layer 2 and Layer 3
JUNOS OS	Yes
Ports	24 or 48 x 10/100/1000BASE-T ports
Uplink Ports	4 x 1GbE/10GbE SFP/SFP+ ports
Power Supply	AC or DC options
Stacking	Yes, up to 10 units
MAC Address Table Size	32, 000
Operating Humidity	10% to 90% non-condensing
PoE Support	Available on PoE models
Virtual Chassis	Yes, up to 10 units
Operating Temperature	32° to 104° F (0° to 40° C)