Juniper SRX210 - HARDWARE GUIDE REV 3 - Gateway Hardware; Return Procedure for the SRX210 Services Gateway; Locating an SRX210 Services Gateway Component Serial Number and Agency

APPENDIX D
Contacting Customer Support and
Returning the SRX210 Services Gateway
Hardware
This appendix describes how to return the SRX210 Services Gateway or an individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks for
repair or replacement. This appendix includes the following topics:
•
Return Procedure for the SRX210 Services Gateway on page 159
•
Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 160
•
Contacting Customer Support to Obtain Return Materials Authorization on page 162
•
Packing the SRX210 Services Gateway and Components for Shipment on page 163
Return Procedure for the SRX210 Services Gateway
Follow the tasks list provided in Table 53 on page 159 to return an SRX210 Services
Gateway or component to Juniper Networks for repair or replacement:
Table 53: Return Procedure for SRX210 Services Gateway
For more information, seeTaskStep
“Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels” on page 160
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 162
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX210 Services Gateway
and Components for Shipment” on
page 163
Pack the SRX210 Services Gateway or
component for shipping.
3
159Copyright © 2010, Juniper Networks, Inc.