Diagnostic information 2-87
7002-xxx
242 .13 Paper over tray 2 pass
thru sensor on warm-up.
• Paper left in path
• Failed pass thru sensor
• Clear media jams.
• Check/replace pass thru
sensor.
242 .16 Failed to feed from
tray 2. Pages in the
paper path have been
flushed to the output bin.
Failure to feed. Possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line
• Failed pass thru sensor
• Clear media jams.
• Replace pick tires.
• Check/replace input sensor.
242 .17 One or more trays
located above the
source tray as been
removed.
•Tray removed
• Sensors faulty
• Reinstall tray.
• Check sensors.
243 .00 Paper jam near tray 3 • Paper jam
• Failed pass thru sensor
• Clear media jam.
• Check sensor.
243 .02 Jam declared by smart
device. Immediate stop.
Fault reported by options tray 3:
• Paper jam
• Motor or motor cable failure
•Sensor failure
• Clear all media jams.
• Check motor cables.
• Check/replace tray motor.
• Check/replace sensor(s).
• Replace entire option.
243 .03 Jam declared by smart
device. Homing allowed
to stop
Fault reported by options tray 3:
• Paper jam
• Motor failure
•Sensor failure
• Clear all media jams.
• Check/replace tray motor.
• Check/replace sensor(s).
• Replace entire option.
243 .04 Option tray pass thru
sensor never became
covered.
Failure to feed. Possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past fill line
• Failed sensor
• Clear media jams.
• Replace pick tires. See
“Integrated tray
autocompensator pick roll
assembly removal” on
page 4-105.
• Check/replace input sensor.
• Check PTO shaft.
243 .05 Option tray pass thru
sensor never became
uncovered.
• Paper jam
• Failed sensor
• Check all media jams.
• Check/replace pass thru
sensor.
243 .6 Failed to pick from tray 3 • Paper jam around autocompensator
• Faulty motor cable
•Faulty motor
• Autocompensator gear bind
• Failed controller card
• Check for jam in tray.
• Check pick assembly and
controller card.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
Sub
code
Description Possible causes Action
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