Ultra Electronics Card Systems
Rio Pro Maintenance Manual
SECTION 12.3 IMAGE PROBLEMS CONT.
Vertical lines across the image
(always in the same place on each
Card).
1. Card striking something during the
printing cycle.
2. Card striking the magnetic encoding
Head during printing.
3. Card not running smoothly through the
sprung-loaded Card guide system.
1. Check the print path is clear and all
Rollers are turning.
2. Reduce the magnetic encoding
Head height by tightening the rear
grub-screw.
3. Ensure the sprung-loaded Card
guide moves in and out smoothly.
1. Section 11.9
2. Section 16.10
Vertical lines across the image
(different place on each Card).
1. Incorrect Belt tension between the main
Stepper motor and large Drive Pulley.
2. Stepper motor is not rotating smoothly.
3. Damaged or faulty controller PCB.
1. Re-tension the main Stepper Drive
Belt (Belt should rotate through 90
degrees along the length of it‟s
longest travel).
2. Compare the rotational resistance
to another Stepper motor, e.g.
Flipper driver/rotation motor. Swap
if necessary for testing.
3. Call Magicard Technical Support.
1. Section 11.9
2. Section 11.9
3. Section 6.1
Background colour changes at
edges of dark or light objects.
1. Poor Print Head colour compensation.
Usually a fault with either the Print Head
or Controller PCB.
1. Replace Print Head.
2. Replace Controller PCB, call
Magicard Technical Support.
1. Section 10
2. Section 6.1
Light faded edge along the length
of the Card.
1. Raised area or burr along the same
edge to the Card.
2. Poor contact between the Print Head
printing surface and the Card.
1. Flip the Card over and print on the
reverse (if applicable) otherwise
rotate the Card through 180
degrees. Does the faded edge
remain on the same side ?
2. Ensure the Print Head moves up
and springs back down smoothly.
3. Ensure the Print Head shield has
not slipped downwards.
1. Section 4.2
2. Section 16.2
3. Section 16.2
Page 1 is printed on one Card and
page 2 is printed on a second Card
when both pages should appear on
the same Card automatically.
1. Single-sided Printer being used.
2. Incorrect Driver settings.
1. Ensure Rio Pro Duo has been
purchased or Printer has been
upgraded to the Duo model.
2. Ensure the Duplex mode has been
enabled in the Printer Driver.
1. Section 5
2. Section 8.4
Printed image is not very clear or
sharp.
1. Poor quality PVC Cards.
2. Card is being mis-positioned slightly for
each colour pass.
3. Low resolution picture.
4. Incorrect Driver settings.
1. Try using a higher quality PVC
Card.
2. Clean the Printer using the
recommended Magicard cleaning
consumables.
3. Ensure the original artwork is a
high resolution image.
4. Increase the sharpness setting in
the Printer Driver.
1. Section 4.2
2. Section 7.
3. Section 1
4. Section 8.4
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