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11. Troubleshooting
Driver Fails to Install
- Make sure you are connected to the printer over a network.
- Follow the steps in the section Special Case Driver Installation in the section on
Installing the Printer Driver.
Print does not start
- Make sure the printer is in the Printer Ready state before printing. Remember that the
printer takes about two minutes to boot up.
- Make sure the media is loaded with printable side up and marks down.
- Check to see that the media present indicator is green; red means media is not
detected.
- Make sure there are no other jobs “stuck” in the print queue. Do this by touching the
Jobs icon and then the Jobs Queue tab. If there is an old job in the queue, select it and
cancel it.
- Check to see that the media is properly loaded in the media track and that it has not
become wrinkled in the printer.
Print does not start at correct position (top of form)
- Make sure that marked media is not loaded backwards, such that the marks are not at
the top of the page.
- Use Mark Adjust to precisely place the label print.
- Make sure the image itself does not have excess white space at the top of the image.
Printer stops printing in middle of print
- If the printer stops in the middle of the print, it is likely the printer cannot keep up. Try
lowering the speed. You could also try lowering the print resolution if you need to print
at faster speeds.
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