NeuraLabel Callisto User Manual

11-95
- Try reprinting the file. Try rebooting the printer. If the problem persists contact
NeuraLabel support.
Print prints blank pages
- Make sure you have not selected marks for gapped media with no marks. Make sure
you have not selected gaps for marked media with no gaps.
- Make sure if you have marked media that the marks are face down and Black Mark is
selected.
- Check to make sure there are no unwanted overrides on in the Print Parameters section
of the Operator Panel.
- Check to make sure there are no unwanted Printer Features selected in Settings-
>Printer Features on the Operator Panel.
Print prints on every other label
- Most likely the page has been defined with a length too long such that the gap is out of
specification for the printer. Try reducing the page length or shrinking the page using
the driver setting.
Printer is unresponsive, status says Printing with no activity
- First make sure there are not jobs in the print queue. Then try resetting the printer. On
the operator panel touch the Support Tools icon. Then select Advanced and Reset
Printer. The printer will take a few minutes to reboot.
Label is Stuck in Printer
The Callisto printer has been designed for easy removal of stuck labels and related materials. If
it is determined that a label is stuck inside the printer, an operator panel routine can be run to
access the print zone for direct remove of the label. This routine moves the printhead into a
position where both it and the printer floor are easily accessible.
Once the label or debris has been removed, you may wish to manually clean the printhead. A
printhead cleaning kit has been developed by NeuraLabel and is currently available by request.
Please contact NeuraLabel support for further assistance. It should be possible for users to
remove stuck labels with phone support from our technical staff.

NeuraLabel Callisto Specifications

General

Brand	NeuraLabel
Model	Callisto
Category	Printer
Language	English