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Media will not load
- Make sure the edge of the media is not damaged.
- Make sure the media is not severely curled. Media near the end of a roll on a 3-inch
core will sometimes not load. Flatten the media to load.
- Make sure the guides have been adjusted so that the media glides through them. Lock
the guides into place.
- Make sure there is not media already loaded in the printer, perhaps near the exit.
Printer does not detect media
- Make sure Mark/Gap sensing is set to Auto and Brightness is set above 80. Touch the
Settings icon and then Device Settings to find Mark adjustment. If needed turn the
Brightness level up.
- Make sure the printer is in the Printer Ready state. Remember that the printer takes
about two minutes to boot up.
Printer prints at wrong speed
- The printer may be printing at a slower speed due to the complexity of the log.
- The Speed override might be checked. Touch the Settings icon and then go to
Print Settings->Print Speed to check the Maximum Sprint Speed override.
Width or Length is not correct
- The correct page size has not been selected. Check the selected Paper Size in the driver.
Make sure the width matches the width you expect. Make sure the length matches the
length you expect and that the gap has been properly accounted for
Print is too dark/Print is too light
- Use the Printer Driver to adjust the amount of ink placed on the media.
Print disappears from Job Queue
- Make sure the printing application has not run out of memory. Adobe Reader has been
found to occasionally produce 0 size print files.
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