22 Troubleshooting
Instruction Manual Keratograph 5M (G/77000/XXXX/EN – Rev05) 87 / 106
22 Troubleshooting
Attention
Risk of personal injury or equipment damage due to improper trouble-
shooting
If an error occurs which you are unable to correct by following the
instructions below, label the device as “out-of-order” and contact
our service department or an authorized dealer.
Error Possible Cause Remedy
After starting the
Keratograph 5M program
the dialog box opens: “No
communication with the
Keratograph 5M!”.
No power to the power adapter. Check whether the indicator light on
the power adapter is on. If not, con-
nect the power adapter to the mains.
Connection cable (Med. Secure
Isolator cable) Keratograph 5M/
Power Adapter/computer/Laptop
are not plugged in properly.
Check that
the connector is properly
plugged into the Keratograph 5M
the USB connector is correctly
plugged into the computer/lap-
top
the connector for the low voltage
side of the power adapter is
plugged in
Software/Hardware problems. Switch off the Keratograph 5M and re-
start the computer. Switch on the
Keratograph 5M as soon as the patient
data management becomes active.
When you start the Keratograph 5M
program, the message “Load Boot-
loader” must be displayed.
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