3-4 HS-360X Handheld DPM Scanner User Manual
Troubleshooting
Troubleshooting
Problem Possible Causes Possible Solutions
The aiming pattern does not
appear when pressing the trigger.
No power to the scanner.
If the configuration requires a
power supply, reconnect the power
supply.
Incorrect host interface cable is
used.
Connect the correct host interface
cable.
Interface/power cables are loose. Re-connect cables.
Aiming pattern is disabled. Enable the aiming pattern.
Scanner emits aiming pattern, but
does not decode the barcode.
Scanner is not programmed for the
correct barcode type.
Program the scanner to read that
type of barcode.
Barcode symbol is unreadable.
Scan test symbols of the same
barcode type to determine if the
barcode is defaced.
The symbol is not completely
inside aiming pattern.
Move the symbol completely within
the aiming pattern.
Move the symbol completely within
the field of view (AIM pattern does
NOT define FOV)
Distance between scanner and
barcode is incorrect.
Move the scanner closer to or
further from the barcode.
Scanner decodes barcode, but
does not transmit the data to the
host.
Scanner is not programmed for the
correct host type.
Scan the appropriate host type
programming symbol. See the
chapter corresponding to the host
type.
Interface cable is loose. Re-connect the cable.
Cradle is not programmed for the
correct host type.
Check scanner host parameters or
edit options.
Scanner is not paired to host
connected interface.
Pair scanner to the cradle by
scanning the PAIR symbol on the
cradle.
Cradle has lost connection to the
host.
In this exact order: disconnect
power supply; disconnect host
cable; wait three seconds;
reconnect host cable; reconnect
power supply; reestablish pairing.
If the scanner emits 4 long low
beeps, a transmission error
occurred.
This occurs if a unit is not properly
configured or connected to the
wrong host type.
Set the scanner's communication
parameters to match the host's
setting.
If the scanner emits 5 low beeps, a
conversion or format error
occurred.
Configure the scanner's
conversion parameters properly.
If the scanner emits low/high/low
beeps, it detected an invalid
scanner rule.
Program the correct scanner rules.
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