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SimplyGo Mini User Manual
Troubleshooting
The table below lists common problems and actions you can take� If you
are unable to resolve a problem after referring to this table or to the “Alarm
Indicators and Screen Symbols” section, please contact your home care
provider�
Problem Possible Cause What You Should Do
Device Won’t
Turn On
Battery is depleted� Use the AC or DC power cords
to operate the device (with the
battery inserted) to recharge the
battery� If this does not resolve
the problem, contact your
equipment provider�
Battery is not
installed correctly�
Remove the battery and
re-install it correctly�
Power button not
pressed twice�
Press the power button twice�
Device Will Not
Trigger A Pulse
Of Oxygen
SimplyGo Mini is
not turned on�
Press the power button twice�
Cannula tubing is
kinked or twisted�
Make sure the tubing is
connected properly to the
oxygen outlet port and that it is
free of any obstruction�
Device malfunction� Contact your equipment
provider�
Oxygen
Not At Full
Concentration
Device is warming
up�
Continue using your device, and
wait 20 minutes for the device to
deliver oxygen at the prescribed
concentration� If the condition
persists, contact your equipment
provider�
Alarm Occurs The device needs
your attention�
See the Alarm Indicators and
Screen Symbols section for
information about specic
alarms and what you should do�