Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request
a refund for them via the SendPro C, SendPro+ device. Sign in to sendpro.pitneybowes.com to
request a refund for these transactions.
If your international package was returned by USPS due to COVID-19 restrictions, you cannot request
a refund through SendPro Online or PitneyShip. You must file a claim directly through USPS. Go to
the USPS International Claims page and click on Create an Inquiry to file a claim. If approved, USPS
will send you a check for the postage cost.
Printing Shipping Labels
Pitney Bowes Operator Guide April 2022 121
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